Installation Guide

www.tsicustomerservice.comA524
7
6 light levels can be selected:
Setting 1- 3 decrease in brightness with ickering.
Setting 4-6 decrease in brightness without ickering.
TROUBLESHOOTING
Problem Root Cause Corrective Action
Candle light ashing.
Manual Reset overheat
protection has triggered.
Inspect the heater and check that the air inlets and outlets are not blocked as
this may cause overheating. Unplug the heater for 30 minutes and allow it to
cool down. Replug, operate and monitor the heater for signs of
overheating. If the problem continues, discontinue use of the heater and
contact customer service.
e heater is taking a long
time to reach desired room
temperature.
Location.
e back and side of the heater should be greater than 6 inches away from
objects for proper air intake.
Use of surge protector/
extension cord.
Plug unit directly into the wall outlet.
Temperature will not
change.
Defective control panel
circuit board.
Replace Base Assembly. See page 8 for replacement parts.
Heater does not turn on
but other functions work
ne.
Manual reset needed.
Turn the POWER to “OFF” and unplug the unit from the wall outlet for 30
minutes. Aer 30 minutes plug the unit back into wall outlet and operate as
normal. If the problem continues contact customer service.
Buttons do not work.
Defective control panel
circuit board.
Replace Base Assembly. See page 8 for replacement parts.
Control panel does not
illuminate.
Defective control panel
circuit board.
Replace Base Assembly. See page 8 for replacement parts.
Remote control is not
working when buttons are
pressed.
No batteries or battery
power.
Change the batteries in the remote control.
Poor signal.
Operate remote transmitter at a slow measured pace. Press the remote
control buttons with an even motion and gentle pressure. Repeatedly
pressing buttons in rapid succession may cause the transmitter to
malfunction.
Distance.
Operate the remote at a distance less than 20 feet from the front of the
appliance making sure to point the remote at the control panel.
Should I bring my lantern
inside if it rains?
Product Inquiry.
It is not necessary to bring your lantern inside if it rains, but should your
lantern be subjected to rain, allow to fully dry before using.
Is this lantern waterproof? Product Inquiry.
Lantern is water resistant, but not water proof. Do not spray your lantern
with a direct stream of water.
Can I use my lantern in the
rain?
Product Inquiry. It is not recommended for use in rain.
Is the remote water proof? Product Inquiry. No, the remote is best stored in a location protected from precipitation.
Can I leave my lantern
plugged in outdoors?
Product Inquiry.
As long as the plug is sealed against the elements or protected, it is OK to
leave it plugged in.
Would sunlight harm the
product?
Product Inquiry. e nish can fade if le in direct sunlight for a prolonged amount of time.