Full Product Manual
polishedpro | 5.2mm Rigid Core
DuraDecor | P: (855) 700 - 5666 | customercare@duradecor.com | duradecor.com | revised on 06.23.23 | Page 13
Residential
Wear Coverage:
Light Commercial
Wear Coverage:
≤ 1-year: 100% ≤ 1-years: 100%
≤ 5-years: 70% ≤ 3-years: 70%
≤ 10-years: 50% ≤ 5-years: 50%
≤ 20-years: 30% ≤ 7-years: 30%
> 20-years: 10% ≤ 10-years: 10%
2.4. Labor Warranty Term & Provisions: Labor costs
shall not be reimbursed for all material installed with
visible and obvious (> 0.5-inch) defects. Reasonable
costs of professional labor for replacement must be
submitted to and pre-approved by the Manufacturer.
The percentage of labor costs that shall be reimbursed
is according to the following pro-rated schedule:
Residential
Labor Coverage:
Light Commercial
Labor Coverage:
≤ 1-year: 100% ≤ 1-years: 100%
≤ 5-years: 60% ≤ 3-years: 60%
≤ 10-years: 40% ≤ 5-years: 40%
≤ 20-years: 20% ≤ 7-years: 20%
> 20-years: 0% > 7-years: 0%
2.5. Waterproof Warranty: The Product will not be
materially impaired when exposed to wet or damp
cleaning, surface spills and/or tracked in water for the
length of the Wear Warranty. This does not include
water emergencies.
2.6. Petproof Warranty: The Product surface coating
provides scratch and stain resistance (such as feces,
urine and/or vomit) from domestic household pets,
such as cats and dogs, provided that pet claws are
routinely cut and led.
3. Warranty Terms & Provisions
This Limited Warranty does not apply to nor cover
nonconformities that are caused by, result from or arise in
connection with any of the following conditions:
• Non-Compliance with applicable Product requirements
and technical data. Any Product that has been
subjected to site conditions, substrate conditions,
installation methods, maintenance procedures and/
or conditions of use that are not in strict conformity
with the associated Technical Data Sheets, Installation
Instructions, Maintenance Documents and any other
relevant technical documents.
• Non-Compliance with applicable industry guidelines.
Substrate preparation must be performed in accordance
with all related ACI, ASTM, NWFA and RFCI guidelines.
• Installation of Product with unapproved installation
materials, methods or tools, including but not limited to
the recommended underlayment type, repair products
and all accessories.
• Joint failure, cracking, warping, delamination, curling,
or other phenomena caused by excessive heat sources,
such as prolonged direct sunlight, radiators, self-
cleaning ovens and high-heat equipment.
• Fading or discoloration of the surface due to excessive
UV/IR exposure.
• Stains from tracked carpet dyes, fertilizers, coal, tar,
driveway sealers, oil, permanent markers, or other such
contaminates.
• Restriction of the natural expansion and contraction of
the ooring by any means.
• Substrate failure, movement or imperfections, including
improper atness or damage.
• Heavy static loads (> 250 PSI) and heavy point loads,
such as foot trac with stiletto heels, spikes or skates,
dropped items, improper oor protectors and furniture
feet/rests or oor protection and furniture feet/rests
that do not make adequate at contact with the oor
covering.
• Heavy rolling loads (> 250 PSI), such as electric
wheelchairs, hospital beds and rolling loads with metal
wheels, hard H-type wheels or any other wheel types
that do not make adequate at contact with the oor
covering.
• Damage caused by mechanical issues, intentional
abuse, misuse, negligence, structural damage, seismic
activity, ooding, res, and other emergencies, natural
disasters or any circumstances beyond the reasonable
control of the Manufacturer.
• Any resulting health issues or property damage
resulting from organic growth resulting from any type of
water trapped beneath the oor covering and the latent
organic material found within it, which may sponsor
organic growth, such as mold, mildew, and fungi.
• Normal shade, color, gloss/sheen, or embossing texture
variation, including variations between installed ooring
and physical ooring samples or printed marketing
materials.
• Excessive wear caused by improper maintenance, dirt,
grit, and/or abrasive debris.
• Excessive moisture and alkalinity from the suboor or
substrate.
• Excessive topical water caused by broken or leaking
plumbing, structural leaks, sink overow, ooding,
weather conditions and other water emergencies.
• Installations removed or replaced prior to inspection by
an authorized DuraDecor representative.
Product Warranty