Full Product Manual

polishedpro | 5.2mm Rigid Core
DuraDecor | P: (855) 700 - 5666 | [e-mail] | duradecor.com | revised on 06.23.23 | Page 12
1. General Terms
DuraDecor (“Manufacturer”) warrants that, when used
properly and under normal operating conditions, the
ooring products described in the Manufacturer’s catalog as
PolishedPro Rigid Core Flooring (“Product”), a 5.2mm thick
rigid polymeric core oating oor covering that includes a
0.5mm (20-mil) wear layer, will conform with the published
ASTM F3261 Standard Specication for Resilient Flooring in
Modular Format with Rigid Polymeric Core, as detailed within
the Manufacturer’s published Product technical documents.
This Limited Warranty is not transferable and only applies
to the original end-user (“Customer”) of the Product. This
Limited Warranty does not apply to Product that has been
sold or resold as “seconds”, “mill-run”, “o goods”, “non-
conforming”, “as-is”, “closeouts” or otherwise denoted as
irregular, non-rst or non-standard quality.
The Manufacturer’s liability and Customer’s exclusive
remedy under this Limited Warranty is limited to the
replacement or refund of the defective Product and, only
if without visible and obvious (> 0.5-inch) defects will
the Manufacturer include reasonable labor costs for the
geographic region. This Limited Warranty does not include
other costs associated with installation or removal of the
defective Product or installation of the replacement Product
including, but not limited to, lost time, furniture removal
and/or overtime pay. Only one replacement oor or refund
shall be made. A Customer who received a settlement may
not make another claim - no additional replacement oors
or refund will be supplied.
If the Manufacturer no longer provides the particular
Product subject to this Limited Warranty, Manufacturer
reserves the right to substitute another Product that
Manufacturer deems to be comparable or superior in its
place. Manufacturer’s responsibility to replace defective
Product under this Limited Warranty applies only to the
aected area of Product so long as a suitable match (as
determined and at the sole discretion of Manufacturer) can
be supplied. Full replacement or replacement of a greater
area than the aected area is at the sole discretion of
Manufacturer. Manufacturer reserves the right to provide
replacement materials directly to the Customer, or through
a professional installation company of the Manufacturer’s
choice, to conduct repairs or replace materials in a manner
suitable to the Manufacturer’s interests.
This Limited Warranty is specic to the Product which shall
be installed, used, maintained and cared for in accordance
with the Product documentation, which may be obtained
at www.duradecor.com or are available upon request by
contacting [e-mail] or 1 - (855) 700
- 5666.
Product Warranty
2. Warranty Terms & Provisions
2.1. Manufacturing Defect Term: The Product shall be free
of manufacturing defects for a period of 1-year from
the Customer date of purchase. All claims must be
reported within thirty (30) days of discovery of the
defect.
2.2. Wear Warranty Term: “The Product”, when installed
and maintained as detailed within the instructions, will
not wear-through to the printed lm layer under normal
use for the period stared below:
Residential Wear:
Lifetime from date of purchase
Light Commercial Wear:
10-years from date of purchase
2.3. Wear Warranty Provisions: Designated areas of use
are as follows:
Specialty Retail
Art galleries, jewelry stores,
boutiques / clothing stores, gift
shops
Medical
Doctor oces & waiting rooms,
exam rooms, reception areas
(Hill-Rom type beds excluded)
Multi-Use
Living spaces/apartments/
hotel rooms, laundry rooms,
storage areas, conference
rooms, light-use exercise
rooms (no free weights or
aerobics, must use heavy vinyl
mats under equipment)
School / Institution
Meeting & training rooms,
oces, common areas, lobbies,
storage areas, reception areas
Oce / Industrial
Oces, reception areas,
storage rooms, conference &
training rooms
Stains from unapproved chemicals, fading, scratches,
scus, and loss of gloss are considered normal use and
are not covered under this warranty. The Manufacturer
will supply new material of the same color, design, and
grade, if available; if unavailable or discontinued, the
Manufacturer reserves the right to supply similar oor
covering. After corrective action is taken on an existing
defect, Limited Warranty coverage will remain in eect
for the remaining Wear Warranty Term of the original
Limited Warranty.
Alternatively, at the Manufacturer’s discretion, a
refund of the original cost of the Product shall be used
to settle all other valid claims according to the following
pro-rated schedule: