Full Product Manual

polishedpro | 2.0mm LVT
DuraDecor | P: (855) 700 - 5666 | [e-mail] | duradecor.com | revised on 02.7.23 | Page 10
1. General Terms
DuraDecor (“Manufacturer”) warrants that, when used
properly and under normal operating conditions, the
ooring products described in the Manufacturer’s catalog
as PolishedPro Glue Down LVT Flooring (“Product”),
a 2.0mm thick Luxury Vinyl (LVT) oor covering that
includes a 0.2mm (8-mil) wear layer, will conform to the
published ASTM F1700 Standard Specication for Solid
Vinyl Floor Tile, as detailed within the Supplier’s published
Product technical documents. This Limited Warranty is
not transferable and only applies to the original end-user
(“Customer”) of the Product. This Limited Warranty does
not apply to Product that has been sold or resold as
“seconds”, “mill-run”, “o goods”, “non-conforming”, “as-
is”, “closeouts” or otherwise denoted as irregular, non-rst
or non-standard quality.
Due to the nature of the installation and the specialized
tools needed to properly install the Product, failure to
comply with the applicable Product requirements, technical
data and industry guidelines, as well as all other provisions
in Section 3, shall void this limited warranty.
The Manufacturer’s liability and Customer’s exclusive
remedy under this Limited Warranty is limited to the
replacement or refund of the defective Product and, only
if without visible and obvious (> 0.5-inch) defects will
the Manufacturer include reasonable labor costs for the
geographic region. This Limited Warranty does not include
other costs associated with installation or removal of the
defective Product or installation of the replacement Product
including, but not limited to, lost time, furniture removal
and/or overtime pay. Only one replacement oor or refund
shall be made. A Customer who received a settlement may
not make another claim - no additional replacement oors
or refund will be supplied.
If the Manufacturer no longer provides the particular
Product subject to this Limited Warranty, Manufacturer
reserves the right to substitute another Product that
Manufacturer deems to be comparable or superior in its
place. Manufacturer’s responsibility to replace defective
Product under this Limited Warranty applies only to the
aected area of Product so long as a suitable match (as
determined and at the sole discretion of Manufacturer) can
be supplied. Full replacement or replacement of a greater
area than the aected area is at the sole discretion of
Manufacturer. Manufacturer reserves the right to provide
replacement materials directly to the Customer, or through
a professional installation company of the Manufacturer’s
choice, to conduct repairs or replace materials in a manner
suitable to the Manufacturer’s interests.
This Limited Warranty is specic to the Product which shall
be installed, used, maintained and cared for in accordance
with the Product documentation, which may be obtained
at www.duradecor.com or are available upon request by
Product Warranty
contacting [e-mail] or 1 - (855) 700
- 5666.
2. Warranty Terms & Provisions
2.1. Manufacturing Defect Term: The Product shall be free
of manufacturing defects for a period of 1-year from
the Customer date of purchase. All claims must be
reported within thirty (30) days of discovery of the
defect.
2.2. Wear Warranty Term: “The Product”, when installed
and maintained as detailed within the instructions,
will not wear-through to the printed lm layer under
normal use for the period stared below:
Residential Wear:
25 years from date of purchase
Wear Warranty Provisions: Stains from unapproved
chemicals, fading, scratches, scus, and loss of
gloss are considered normal use and are not covered
under this warranty. The Manufacturer will supply
new material of the same color, design, and grade,
if available; if unavailable or discontinued, the
Manufacturer reserves the right to supply similar oor
covering. After corrective action is taken on an existing
defect, Limited Warranty coverage will remain in eect
for the remaining Wear Warranty Term of the original
Limited Warranty.
2.3. Alternatively, at the Manufacturer’s discretion, a
refund of the original cost of the Product shall be
used to settle all other valid claims according to the
following pro-rated schedule:
Residential
Wear Coverage:
≤ 1-year: 100%
≤ 5-years: 70%
≤ 10-years: 50%
≤ 20-years: 30%
> 20-years: 10%
2.4. Labor Warranty Term & Provisions: Labor costs
shall not be reimbursed for all material installed with
visible and obvious (> 0.5-inch) defects. Reasonable
costs of professional labor for replacement must be
submitted to and pre-approved by the Manufacturer.
The percentage of labor costs that shall be reimbursed
is according to the following pro-rated schedule: