Full Product Manual

polishedpro | 2.5mm LVT
DuraDecor | P: (855) 700 - 5666 | [e-mail] | duradecor.com | revised on 06.23.23 | Page 12
• Heavy static loads (> 1,500 PSI) and heavy point loads,
such as foot trac with stiletto heels, spikes or skates,
dropped items, improper oor protectors and furniture
feet/rests or oor protection and furniture feet/rests
that do not make adequate at contact with the oor
covering.
• Heavy rolling loads (> 1,500 PSI) with metal wheels,
hard H-type wheels or any other wheel types that do
not make adequate, at contact with the oor covering.
• Damage caused by mechanical issues, intentional
abuse, misuse, negligence, structural damage, seismic
activity, ooding, res, and other emergencies, natural
disasters or any circumstances beyond the reasonable
control of the Seller.
• Damage caused by dirt, grit, and abrasive debris from
not using appropriate walk-o mats at all outdoor
entrances.
• Any resulting health issues or property damage
resulting from organic growth resulting from any
type of water trapped beneath the oor covering and
the latent organic material found within it, which may
sponsor organic growth, such as mold, mildew, and
fungi.
• Normal shade, color, gloss/sheen, or embossing
texture variation, including variations between installed
ooring and physical ooring samples or printed
marketing materials.
• Excessive wear caused by improper maintenance, dirt,
grit, and/or abrasive debris.
• Excessive moisture and alkalinity from the suboor or
substrate.
• Excessive topical water caused by broken or leaking
plumbing, structural leaks, sink overow, ooding,
weather conditions and other water emergencies.
• Installations removed or replaced prior to inspection by
an authorized DuraDecor representative.
4. Slip Resistance Warning
Walking is an enormously complex activity involving many
muscles, bones and nerves, as well as kinesthetic sensory
information. There are several signicant factors that
directly aect slip resistance properties, such as the type,
texture and surface structure of oor covering, surface
contaminates, type of shoe soles and the walker’s weight,
age, gait, tness level, awareness, and vision. There are
no published requirements or acceptable limits for Static
Coecient of Friction (SCOF) or Dynamic Coecient
of Friction (DCOF) values within the resilient ooring
industry, though there may be for other ooring types.
While independent test results are available, that does not
purport to address any safety concerns of slip resistance,
the accuracy of all test methods, safety thresholds, or the
measuring apparatus’ (tribometers). This includes factors
outside of the reasonable control of the Manufacturer,
such as Product maintenance. No warranty for any slip
resistance properties can be provided.
Note: Walking on any vinyl oor covering in socks or similar
is not recommended, especially on stairs.
5. Warranty Claims
If, within the applicable warranty period identied in
Article 2.1 and 2.2, the Customer discovers any problems
or defects in the Product that may be covered by this
Limited Warranty, the Customer must notify the distributor
or the Manufacturer directly at 1-(855) 700 - 5666 or
[e-mail]. All claims must include a
completed claim form, along with any associated photos,
invoices, pre-installation testing reports and all independent
inspection reports conducted after problems or defects are
observed or suspected.
All claims must include a completed claim form, along with
any associated photos, invoices, pre-installation testing
reports and all independent inspection reports conducted
after problems or defects are observed or suspected. Attic
stock may be required to verify the validity of product
claims. Failure to provide attic stock could lead to product
claims being declined, especially in the event that third-
party products, such as but not limited to adhesives,
accessories and underlayments, are used in conjunction
with The Product.
If Manufacturer determines that the Product is covered by
this Limited Warranty, then Manufacturer shall, at its sole
option, replace the nonconforming Product or refund the
appropriate percentage of the purchase price and labor
cost paid for each defective Product for the aected area,
per the associated pro-rated schedule. No warranty claims
will be processed if received more than thirty (30) days
after the applicable warranty period has ended.
Manufacturer or its designated representative shall
have the right to examine the Product and the ooring,
including the right to test the ooring and/or substrate at
the installation site, with respect to any Product that is
the subject of a warranty claim. Any removal of installed
Product prior to such examination will void any and all
warranties. Manufacturer may require additional testing
or verication of any tests conducted or obtained by the
Customer.
6. Warranty Disclaimer
The warranties set forth herein are exclusive and in lieu
of all other warranties or representations, express or
implied, arising by law or custom, including the implied
warranties of merchantability and tness for a particular
purpose. No agent, sales representative, dealer,
distributor, contractor, installer, architect or designer
has the authority to increase or alter seller’s obligations
under this warranty. This Limited Warranty does give
you specic legal rights; you may also have other rights,
Product Warranty