Full Product Manual

polishedpro | 2.5mm LVT
DuraDecor | P: (855) 700 - 5666 | [e-mail] | duradecor.com | revised on 06.23.23 | Page 11
2.5. Alternatively, at the Manufacturer’s discretion, a
refund of the original cost of the Product shall be
used to settle all other valid claims according to the
following pro-rated schedule:
Residential
Wear Coverage:
Commercial
Wear Coverage:
≤ 1-year: 100% ≤ 1-year: 100%
≤ 5-years: 70% ≤ 3-years: 70%
≤ 10-years: 50% ≤ 5-years: 30%
≤ 20-years: 30%
> 20-years: 10%
2.6. Labor Warranty Term & Provisions: Labor costs
shall not be reimbursed for all material installed with
visible and obvious (> 0.5-inch) defects. Reasonable
costs of professional labor for replacement must be
submitted to and pre-approved by the Manufacturer.
The percentage of labor costs that shall be reimbursed
is according to the following pro-rated schedule:
Residential
Labor Coverage:
Commercial
Labor Coverage:
≤ 1-year: 100% ≤ 1-year: 100%
≤ 5-years: 60% ≤ 3-years: 50%
≤ 10-years: 40% ≤ 5-years: 0%
≤ 20-years: 20%
> 20-years: 0%
2.7. Waterproof Warranty: The Product will not be
materially impaired when exposed to wet or damp
cleaning, surface spills and/or tracked in water for the
length of the Wear Warranty. This does not include
water emergencies.
2.8. Petproof Warranty: The Product surface coating
provides scratch and stain resistance (such as feces,
urine and/or vomit) from domestic household pets,
such as cats and dogs, provided that pet claws are
routinely cut and led.
2.9. Adhesive Warranty: The Manufacturer's approved
adhesives are specically developed and warranted
for use with the Product and are extensively tested
for compatibility with the Product; adhesion to the
Product and approved substrates; and long-term
performance after repeated exposure to various
environmental conditions. However, all vinyl ooring
products that are compliant with ASTM F1700 will
expand and contract as temperature conditions change
and repeated exposure to dramatically uctuating
conditions can limit the dimensional recovery of the
ooring product. Though the Manufacturer's approved
adhesives cannot completely prevent natural Product
dimensional change, they can help resist and control
it.
For this reason, the Manufacturer cannot provide
an adhesive warranty for all unapproved adhesives
and is not responsible for all adhesive performance
issues associated with their use, including but not
limited to any resulting adhesive bond failure and/
or dimensional stability issues. The manufacturer(s)
of the unapproved adhesive(s) shall be responsible
for warranting the compatibility, adhesion and
performance with the Product, including all associated
material and labor costs.
3. Warranty Terms & Provisions
This Limited Warranty does not apply to nor cover
nonconformities that are caused by, result from or arise in
connection with any of the following conditions:
• Non-Compliance with applicable Product
requirements and technical data. Any Product that has
been subjected to site conditions, substrate conditions,
installation methods, maintenance procedures and/
or conditions of use that are not in strict conformity
with the associated Technical Data Sheets, Installation
Instructions, Maintenance Documents and any other
relevant technical documents.
• Non-Compliance with applicable industry guidelines.
Substrate preparation must be performed in
accordance with all related ACI, ASTM, NWFA and RFCI
guidelines.
• Installation of Product with unapproved adhesive(s).
The use of unapproved adhesives excludes all adhesive
warranty coverage for adhesive performance issues,
including but not limited to bond strength, shrinkage,
expansion, peaking, ledging, curling, doming and/or
the ability of the adhesive to control the dimensional
stability of the oor covering. See section 2.9 for more
information.
• Installation of Product with unapproved installation
materials, methods or tools, including but not limited to
the recommended underlayment type, repair products
and all accessories.
• Cracking, warping, delamination, curling, or other
phenomena caused by excessive heat sources, such
as prolonged direct sunlight, radiators, self-cleaning
ovens and high-heat equipment.
• Stains from tracked carpet dyes, fertilizers, coal, tar,
driveway sealers, oil, permanent markers, or other
such contaminates.
• Substrate failure, movement or imperfections, including
improper atness, smoothness or damage.
• Hazing or nish-related issues caused by the grout and
or residue when used with the Product.
Product Warranty