Application Guide

• Clear items such as curtains from blocking air inlet vents.
• Verify installed filter, if any, is clean and not blocked.
MOTOR/MOTION NOISE
Inserts have 2 motors: SYNCRO MOTOR and CROSS FLOW FAN & MOTOR. Each can produce noise and or
vibration.
• Any motor/motion noise, vibration, or clunking when Heat is off, but INSERT is on, will be coming from the
SYNCRO MOTOR turning the FLAME TUBE. Inspect SYNCRO MOTOR, FLAME TUBE and
connecting points and brackets. Replace SYNCRO MOTOR if motion is jerky, spins backwards, loud, not
turning or vibrating. FLAME TUBE may also cause irregular movement. Inspect and replace broken or
unserviceable FLAME TUBE.
• Any motor/motion noise, vibration, rattling, etc. when heat is ON will be coming from the CROSS FLOW
FAN & MOTOR.
POWER CORD IS GETTING WARM OR HOT
• Heaters are considered high draw appliances and some amount of cord warming is normal and acceptable.
• If your cord seems hot to the touch, unplug the cord and try it in another outlet. Worn outlets will cause high
resistance and heat.
• If problem persists after repairs are made, advise the customer to contact an electrician to check customer’s
outlets and circuits.
• Make sure plug fits snuggly into outlet.
HOUSE BREAKERS ARE TRIPPING
• Verify no other appliances are plugged into the same circuit.
• Do not use power strips, surge protectors, No-ground plug adaptors, or under sized extension cords.
• Try a different circuit.
ODOR DURING INTIAL USE
• In the process of manufacturing, certain non-harmful lubricants are used which burn off at the initial use of
your fireplace.
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• These fumes will not occur after continued use of your fireplace.
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