Application Guide

NO MOVING FLAME or (LIGHTS)
NOTE: FLAME (LIGHT SOURCE) and FLAME MOVEMENT (FLAME TUBE and SYNCRO MOTOR)
are instantly and always operating when the INSERT is turned ON whether the heater is being used or not.
When the INSERT is turned on via the TOUCH KEYPAD or HAND HELD REMOTE, an auditable BEEP
shall emit from the MPCB, the flame BULBS or LEDS turns on at its last selected intensity and the SYNCRO
MOTOR will come on instantly.
NO FLAME is a result of:
• Dim lights may be due to settings from TOUCH KEYPAD or HAND HELD REMOTE.
• Loose or burned out bulb(s).
• No power to LIGHT SOCKET(S) & HARNESS. Check SOCKETS, HARNESS, HOT & NEUTRAL
light spade terminals at MPCB for 120vac. No power at MPCB, replace MPCB.
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• Malfunctioning LED PANEL or LED 2-pin connector at MPCB. No power/ broken at LED, replace LED.
No power at MPCB, replace MPCB.
NO MOVING or JUMPY FLAME is a result of FLAME TUBE and SYNCRO MOTOR.
• FLAME TUBE bent, broken, binding, or missing from bracket and/or not connected to SYNCRO MOTOR.
Replace or fix FLAME TUBE.
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• SYNCRO MOTOR not turning due to: No power at MPCB spade terminals (replace MPCB), broken,
seized or bad SYNCRO MOTOR, replace SYNCRO MOTOR.
• Newly delivered or stored INSERTS exposed to cold temperatures must warm to room temperature for
proper operation of SYNCRO MOTOR.
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• Moving fireplace while in operation can cause TIP SWITCH movement interrupting current flow and
causing flickering of flame effect.
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HEAT ISSUES
Basic operation of Low or High heat functionality shall be selected by either the TOUCH KEYPAD or HAND
HELD REMOTE.
No heat, low or intermittent heat, or shutdown can be a malfunction of:
• MAIN PRINTED CIRCUIT BOARD (MPCB).
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• CROSS FLOW FAN & MOTOR.
• INFRARED (IR) HEATER ASSEMBLY/FUSIBLE LINK.