Product Warranty

DUNLOP
®
LIMITEDWARRANTY
HIGHWAY AUTO AND LIGHT TRUCK REPLACEMENT
AND ADJUSTMENT POLICY
WHO IS ELIGIBLE?
You are eligible for the benefits of this Limited Warranty if you meet all
the following criteria:
• You are the owner or authorized agent of the owner of new Dunlop
highway auto or light truck tires
• Your tires bear Department of Transportation prescribed tire
identification numbers
• Your tires have been used only on the vehicle on which they were
originally installed according to the vehicle manufacturer’s or
Dunlop’s recommendations
• Your tires were purchased on or after March 1, 2014
Light truck tires are defined as all tires identified with the “LT”
designation in the sidewall stamping.
WHAT IS COVERED AND FOR HOW LONG?
FREE TIRE REPLACEMENT
Any new Dunlop highway radial auto or radial light truck tire, covered by
this policy, removed from service due to a covered warranty condition
during the first 2/32" of usable treadwear or twelve months from date of
purchase, whichever comes first, will be replaced with a comparable new
Dunlop tire at no charge, including mounting and balancing. (Without proof
of purchase the date of manufacture will be used to determine eligibility.)
TEMPORARY SPARE TIRES
Any Dunlop temporary spare tire removed from service due to a covered
warranty condition during the first 50% of usable tread (1/32") will be
replaced with a comparable new Dunlop temporary spare tire at no
charge, including mounting.
PRORATED ADJUSTMENT
Tires not eligible for free replacement that are removed from service
due to a covered warranty condition will be replaced with a comparable
new Dunlop tire on a prorated basis for up to six (6) years from the date
of original new tire purchase or when the treadwear indicators become
visible (worn to 2/32"), whichever occurs first. (Without proof of purchase
the date of manufacture will be used to determine eligibility.)
HOW WILL PRORATED CHARGES
BE CALCULATED?
Replacement price will be calculated by multiplying the tire’s advertised
retail selling price at the time of adjustment by the percentage of usable
original tread that has been worn off. You pay for mounting and balancing,
and an amount equal to the current Federal Excise Tax (F.E.T. – U.S. only)
and any other applicable taxes and government-mandated charges.
Example: If your disabled tire had an original 8/32" of usable tread and is
worn to 4/32" usable tread remaining, you have used 50% and therefore
must pay 50% of the advertised retail selling price of the comparable tire.
In addition, you must pay an amount equal to the full current F.E.T. (U.S.
only) or any other applicable taxes and government-mandated charges
for the comparable new replacement tire at the time of adjustment. If
the price of the new comparable tire is $130.00, the cost to you would
be $65.00 plus F.E.T. (U.S. only) plus any other applicable taxes and
government-mandated charges.
However, the Tread Life Limited Warranty does not apply to:
• Tires used in commercial applications including, but not limited to,
police, taxi service, national account, government and contract sales.
• Tires supplied as original equipment.
• Tires that are installed on any vehicle other than the vehicle on which
they were originally installed.
• Tires that, after leaving the producing factory, have had the tread
pattern altered in any manner such as, but not limited to, siping,
carving, shaving or having any material applied to the tread surface.
You must retain your original tire purchase invoice (see B. under
Owner’s Obligations) for tread life limited warranty consideration.
OWNER’S OBLIGATIONS:
A. You must rotate your tires in accordance with the prescribed rotation
patterns as recommended by either the vehicle manufacturer or Dunlop.
B. When making a claim under the Tread Life Limited Warranty, you
must present your original tire purchase invoice which shows the tire
description, mileage and the date the tire(s) were installed.
C. You must present the tire to be adjusted to a Dunlop Retailer. Tires
replaced as an adjustment become the property of The Goodyear Tire
& Rubber Company or Goodyear Canada, Inc.
D. You must pay any other applicable taxes and government-mandated
charges for any additional service you order at the time of adjustment
relating to any unique applications requiring mounting, demounting
or balancing.
E. No claim will be recognized unless submitted on a Goodyear claim form
(supplied by a Dunlop Retailer) completely filled out and where you,
the owner, or your authorized agent presented the tire for adjustment.
WHAT IS NOT COVERED BY THIS WARRANTY?
This limited warranty does not cover the following:
• Tires submitted for ride disturbance complaints that are worn
beyond the first two thirty-seconds of an inch (2/32") tread depth or
tires submitted for ride disturbance due to damaged wheels or any
vehicle condition.
• Dunlop does not warrant or give credit in any adjustment transaction
for any kind of material added to a tire (e.g., tire fillers, sealants,
balancing substances) after the tire leaves a factory producing Dunlop
tires, nor will it adjust any tire that has failed as a result of adding
such material.
• Irregular wear or damage due to mechanical condition of the vehicle,
improper inflation, overloading, high speed spin-up, misapplication,
misuse, negligence, racing, use of tire chains, improper mounting or
demounting, improper repair, wreck, collision or fire.
• Road hazards (includes, but is not limited to, punctures, cuts, snags,
impact breaks, etc.).
• Any tire that, after leaving a factory producing Dunlop tires, has been
intentionally altered to change its appearance (e.g., white inlay on a
black tire or regrooved).
• Tires with weather-cracking that were purchased more than four (4)
years prior to presentation for adjustment or, if purchase date cannot
be verified, manufactured more than four years prior to presentation
for adjustment.
• Temporary spare tires used on vehicles used in racing and on
passenger cars in special applications such as police pursuit service.
• Tires removed from service due to improper repairs.
• Cosmetic weather checking.
• Low tire pressure-monitoring system – refer to vehicle
manufacturer’s warranty.
• Ultra high-performance summer tires are not recommended for
winter use, and tread or shoulder cracking on those tires resulting
from winter use will not be covered under our warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or Dealer has authority to make any representation,
promise or agreement on behalf of Dunlop, except as stated herein. Any
tire, no matter how well constructed, may fail in service or otherwise
become unserviceable due to conditions beyond the control of the
manufacturer. Under no circumstances is this warranty a representation
that a tire failure cannot occur.
DISCLAIMER: THIS WARRANTY IS IN LIEU OF, AND DUNLOP
HEREBY DISCLAIMS, ANY AND ALL OTHER WARRANTIES AND
REPRESENTATIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION ANY WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, AND NO OTHER WARRANTY OR
REPRESENTATION OF ANY KIND IS MADE BY DUNLOP OR SHALL BE
IMPLIED BY LAW.
LIMITATION OF DAMAGES: IN NO EVENT AND UNDER NO
CIRCUMSTANCE SHALL DUNLOP BE LIABLE TO THE BUYER FOR
ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, LOST
PROFIT, LOSS OF BUSINESS, LOSS OF GOODWILL OR REPUTATION,
PUNITIVE OR OTHER DAMAGE, COST (INCLUDING FOR REPLACEMENT
TRANSPORTATION), EXPENSE OR LOSS OF ANY KIND. SOME STATES
AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights and you may also have
other rights that vary from state to state or province to province.
HOW DO YOU OBTAIN AN ADJUSTMENT?
A. You must present the tire to be adjusted to an authorized Dunlop
service facility. Tires replaced on an adjustment basis become the
property of The Goodyear Tire & Rubber Company or Goodyear
Canada Inc.
B. You must pay for taxes and any additional services you order at the
time of adjustment plus any additional service that may be unique
to your application, e.g., Tire Pressure-Monitoring System.
C. You must submit your claim on an approved claim form supplied
by an authorized Dunlop service facility. The form must be filled
out completely and signed, where you the owner or your authorized
agent presented the tire for adjustment.
You must go to an authorized Dunlop outlet for replacement tires and
all warranty service.
WARNING:
Property damage, serious injury or death may result from:
• TIRE FAILURE DUE TO UNDERINFLATION/OVERLOADING/
MISAPPLICATION. Follow the vehicle Owner’s Manual or tire
placard in vehicle.
• TIRE FAILURE DUE TO IMPACT DAMAGE/IMPROPER
MAINTENANCE. Tires should be inspected regularly by a qualified
technician for signs of damage, such as punctures or impacts.
• TIRE FAILURE DUE TO IMPROPER REPAIRS. See Rubber
Manufacturers Association (RMA) established repair procedures at
www.rma.org and/or go to www.Dunlop.com for information on
proper repair procedures.
• EXPLOSION OF TIRE/RIM ASSEMBLY DUE TO IMPROPER
MOUNTING. Only specially trained persons should mount tires.
• FAILURE TO MOUNT RADIAL TIRES ON APPROVED RIMS.
• FAILURE TO DEFLATE SINGLE OR DUAL ASSEMBLIES
COMPLETELY BEFORE DEMOUNTING.
• TIRE SPINNING. On slippery surfaces such as snow, mud, ice,
etc., do not spin tires in excess of 35 mph (55 kph), as indicated
on the speedometer.
• EXCESSIVE WHEEL SPINNING. This can also result in tire
disintegration or axle failure.
WARNING:
Vehicle handling, traction, ride comfort and other performance
parameters may be significantly affected by a change in tire size or
type. Before replacing tires, always consult and follow the vehicle
Owner’s Manual because some vehicle manufacturers prohibit
changing tire size. When selecting tires that are different from the
original equipment size make certain: (1) The tires have adequate
load-carrying capacity based on the vehicle placard, (2) The tires
have sufficient inflation pressure to carry the load and (3) There is
proper clearance with no interference points between the tire and
vehicle. The consumer must be aware to always drive safely and
obey all traffic laws. Avoid sudden, sharp turns or aggressive lane
changes. Failure to follow any of these warnings may result in loss of
control of the vehicle, leading to an accident and serious injury or death.
TIRECAREAND
MAINTENANCEGUIDE
The easiest way to help ensure satisfactory mileage and performance
from your Dunlop tires is to give them a simple but frequent (at least
monthly) inspection for proper inflation, even treadwear and the
presence of any damage.
DO MAINTAIN PROPER INFLATION PRESSURE IN
YOUR TIRES
Proper inflation pressure is necessary for optimum tire performance,
safety and fuel economy. Check inflation pressures at least once a
month and before long trips. Use an accurate tire pressure gauge.
Always check pressures when the tires are cold (when the vehicle
has been driven less than one mile). If you must check inflation
when the tires are hot, add 4 psi (27 kPa) to the recommended cold
inflation pressure. It is difficult to tell just by looking at radial tires
whether they are underinflated.*
Furthermore, when operating a vehicle equipped with radial tires, it
is difficult to notice when a tire has gone flat or nearly flat since the
“feel” of the vehicle does not change significantly.
*Evidence of air loss or repeated underinflation always requires
expert inspection to determine the source of leakage and tire
removal to determine repairability. To avoid injury, NEVER attempt
to reinflate a tire that has been run severely underinflated.
Progressive air loss may result from punctures, cuts, curbing,
impacts or partial bead unseating. Some fitment causes for air
loss are (1) incomplete bead seating, (2) bead tearing caused by a
machine tool due to insufficient lubrication or improper adjustment.
Leaking valve core or rubber valve components should be replaced
when problems are detected and whenever tires are replaced.
WHAT IS A COMPARABLE TIRE?
A “comparable” new Dunlop tire will be the same brand tire and may be
either the same line of tire or, in the event that the tire is not available, the
same brand tire with the same basic construction and similar performance
attributes with a different sidewall or tread configuration. If a higher priced
tire is accepted as replacement, the difference in price will be at an
additional charge to you. Any replacement tire provided pursuant to this
warranty will be covered by the warranty in effect at the time of replacement.
ADDITIONAL PROVISIONS
A tire has delivered its full original tread life and the coverage of this
limited warranty ends when the treadwear indicators become visible
(worn to 2/32") or six (6) years from the date of new tire purchase,
whichever occurs first. (Without proof of purchase the date of
manufacture will be used to determine eligibility.)
LIMITATIONS
This limited warranty is applicable only in the United States and Canada.
DUNLOPTREADLIFE
LIMITEDWARRANTY
In addition to the provisions of the limited warranty for covered warranty
conditions, any new Dunlop replacement tire listed below is warranted
against treadwear wear-out based on the following table:
Tire U.S. Miles Canada Kilometres
SP Sport
®
Signature
™
H-Rated 60,000 95,000
SP Sport Signature V-Rated 60,000 95,000
Signature II
™
65,000 105,000
Signature
™
T-Rated 75,000 120,000
Signature H-Rated 60,000 95,000
Signature V-Rated 60,000 95,000
Signature CS
™
60,000 95,000
SP 60
®
65,000 105,000
Grandtrek
®
AT20
™
60,000 95,000
Rover H/T
™
P-Metric Sizes 60,000 95,000
Rover H/T LT Sizes 45,000 75,000
HOW WILL TREAD LIFE LIMITED WARRANTY
CHARGES BE CALCULATED?
Driving habits, road conditions, driving conditions and vehicle maintenance
are all factors that contribute to tire wear. If your tires do not reach the
miles/kilometres listed in the Tread Life table and meet with all the terms of
the Tread Life warranty (read below), the tires will be replaced as follows:
If the tread wears evenly down to the treadwear indicators (worn to 2/32")
before delivering the warranted mileage, the tire will be replaced on a
prorated basis, provided the original invoice is presented showing the
vehicle mileage when the tires were originally installed.
Example: If your tire has a Tread Life Limited Warranty of 80,000 miles
(130,000 kilometres) and delivers 56,000 miles (91,000 kilometres) prior
to wear-out (down to 2/32"), the tire will be replaced for 70% of the
advertised selling price of the comparable tire at the time of adjustment.
If the price of the new comparable tire is $130, the cost to you would be
$91, plus any additional charges such as mounting, balancing and any
other applicable taxes and government-mandated charges.
The Tread Life Limited Warranty applies only if you are the original
purchaser and the tires have been used only on the vehicle on which
they were originally installed, according to Dunlop’s or the vehicle
manufacturer’s recommendations.
Always maintain inflation pressure at the level recommended
by the vehicle manufacturer as shown on the vehicle placard,
vehicle certification label or in the vehicle Owner’s Manual:
Underinflation is the leading cause of tire failure and may result in
severe cracking, component separation or “blowout.” It reduces
tire load capacity, allows excessive sidewall flexing and increases
rolling resistance, resulting in heat and mechanical damage.
Maintaining proper inflation pressure is the single most important
thing you can do to promote tire durability and maximize tread
life. Overinflation increases stiffness, which may deteriorate ride
and generate unwanted vibration. Overinflation also increases the
chances of impact damage.
DON’T OVERLOAD YOUR VEHICLE
Check your vehicle Owner’s Manual to determine the load limits.
Overloading your vehicle places stress on your tires and other
critical vehicle components. Overloading a vehicle can cause poor
handling or increased fuel consumption and may cause tire failure.
Overloading your tires can result in severe cracking, component
separation or “blowout.”
Never fit your vehicle with new tires that have less load capacity than
shown on the vehicle tire placard and remember that optimum rim
width is important for proper tire load distribution and function. The
maximum load capacity stamped on the sidewalls of P-Metric and
European Metric tires is reduced by 10% when used on a light truck,
utility vehicle or trailer. Never fit P-Metric or European Metric tires to
light trucks that specify LT-type replacement tires.
DON’T SPIN YOUR TIRES EXCESSIVELY
Avoid excessive tire spinning when your vehicle is stuck in snow, ice,
mud or sand. The centrifugal forces generated by a free-spinning
tire/wheel assembly may cause sudden tire explosion, resulting in
vehicle damage and/or serious personal injury to you or a bystander.
Never exceed 35 mph/55 kph, as indicated on your speedometer. Use
a gentle backward and forward rocking motion to free your vehicle
for continued driving. Never stand near or behind a tire spinning at
high speeds, for example, while attempting to push a vehicle that is
stuck or when an on-the-car spin balance machine is in use.
DO CHECK YOUR TIRES FOR WEAR
Always remove tires from service when they reach two thirty-
seconds of an inch (2/32") remaining tread depth. All new tires
have treadwear indicators which appear as smooth banks in the
tread grooves when they wear to the two thirty-seconds of an inch
(2/32") level. Many wet-weather accidents result from skidding
on bald or nearly bald tires. Excessively worn tires are also more
susceptible to penetrations.
DO CHECK YOUR TIRES FOR DAMAGE
Frequent (at least monthly) inspection of your tires for signs of
damage and their general condition is important for safety. If you
have any questions, have your tire Dealer inspect them. Impacts,
penetrations, cracks, knots, bulges or air loss always require tire
removal and expert inspection. Never perform a temporary repair or
use an inner tube as a substitute for a proper repair. Only qualified
persons should repair tires.
PROPER TIRE REPAIR
NOTE: Dunlop does not warrant any inspection or repair process.
The repair is entirely the responsibility of the repairer and should
be made in accordance with established Rubber Manufacturers
Association (RMA) procedures.