Specifications

55
11 Prod
Our Suppor
We offer FREE support for the DTG HM1 Kiosk™. Operating the unit is relatively easy,
particularly if you follow the guidelines covered in this User Guide.
Support can be obtained by contacting the DTG Dealer or Agent from whom you purchased
your DTG HM1 Kiosk™. Support will generally be available during the Dealer or Agent’s
normally business hours.
Before calling, please have your serial number at hand with specific details of the problem. If
you have received an error message, please include the error number. You may find it easier
to fax your questions before calling our support line.
Epson Support
The DTG HM1 Kiosk™ is NOT supported by Epson as it is a highly modified version of an Epson
R2400 with hundreds of additional parts that are not provided by Epson. While we have
approval from Epson to provide the Epson R2400 Printer Driver, Epson will not provide support
for this driver. You must obtain any support for the Epson Driver and any internal Epson
components you require from your DTG Dealer / Agent.
Third Party Software Support
We will make every attempt to help with printing from programs like Corel Draw, Photoshop,
Illustrator, etc., but we do not offer free support or training on these programs.
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