Specifications

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12.10 Miscellaneous Problems
o The Image is Inverted, as if Viewed in a Mirror.
 Turn the Mirror Image off or flip the image horizontal.
o Printer Prints Black Pages
•
Check to see that your printer is selected in the Print window for Windows users; check in
the Chooser, Print Centre, or Printer Setup Utility if using a Macintosh.
• Clean the print head.
o If You See Wrong Characters
•
Check your printer to computer cable connection and make sure they are secured in their
ports correctly.
• Check to see that your printer is selected in the Print window for Windows users; check in
the Chooser, Print Centre, or Printer Setup Utility if using a Macintosh.
• If you are using a hub to connect your computer to printer disconnect the printer to hub
connection and connect the printers USB directly to the computer.
o The Margins are Not Set Up Correctly.
•
Checks to see that your settings are correct for your paper or garment size.
• Place the correct margins to your paper size. These margins must be placed within the
printable area.
• Place the printable media on the right side of the tray.
• Check to see the borderless setting is set correctly to support your margins.
o The Printer is Doing a Double Print.
 Before you load a different print job check the multiple copy option in advanced settings
and make sure it is not set to ON
o The Image is the Wrong Size or the Position of the Image is Incorrect.
• Make sure the settings on your document are set correctly.
12.11 Software Installation and Setup Problems
Problems INSTALLING or USING the software
 Check to see if your printer is on
 Check the cables are connected securely to both printer and computer
 Close any applications or software programs you might have on including firewalls or
virus protection programs and try to install again.
 If you have Windows 2000 and see an error message you may not have installation
privileges. Contact an administrator.
 If you are using Windows and a USB port, make sure the system was not upgraded from
Windows 95; this may cause the USB to not install correctly.
 Check to be sure that your USB controller is working properly in Device Manager. Go to
your Windows help system for details.
 If you're printing on a network, refer to your on screen guide for instructions on using
the printer over a network.

Make sure the printer you're using is selected as the default printer. Check this in
Printer utility.