Installation manual

ManualsBrandsDSX Access System, Inc. ManualsComputer equipmentWinDSX

DSX Access Systems, Inc. 10731 Rockwall Rd. Dallas TX 75238

800-346-5288 Voice 214 -553-6140 Voice 214-553-6147 Fax

WinDSX FAQ 12/10

WinDSX Tech – FAQ Notes

 “Error 9” when trying to edit System Parameters or Location is caused by the

increased number of regional time zones in Windows. Accommodations for

Microsoft’s time zone structuring have been provided in our latest software releases.

The problem should not appear with WinDSX 3.7.121 and higher.

http://www.dsxinc.com/support.htm

 “Operation Must Use an Updateable Query” is typically caused by inadequate

Windows permissions to the files in the target Path to Database. Usually seen when

adding Workstation PC’s to an existing system.

 If there appears to be no control of relays on a DSX-1043 Intelligent Controller,

make sure it is defined with a Device Type of “OR”. Also, make sure there is a short

between the Relay Override input terminals near the center of the Controller.

These were pins 24-25 on older 1043’s, pins 50-51 on newer 1043’s.

 3.7/4.7 Upgrade

Software Version 3.7/4.7 and higher has a new feature that allows

Time Zone Linking. This new linking logic will only work if all of the controllers in

the location are of 1040 Series, 1022, or 1032 controllers with the 1030PR5 retrofit

processor. All controllers in the location will require V3129 or higher. This feature

cannot be used if any of the controllers are of the old style 1030 Series or 1021. The

3.7/4.7 versions also require new updated versions of PC Master and Soft I/O.

 When trying to program a DSX-LAN module from a PC you’re not familiar with,

and you can’t get !!! to prompt for a password, try this test. Type the letters AT and

hit enter. If you get an OK back on the screen, you’re not using the correct comm

port. You’re actually talking to an internal dialup modem.

 If WinDSX ever generates a C++ error when starting, check the WinDSX/Errors

sub folder. If it exists, double click on cserrorlog.txt to open in Notepad. Scroll

down to the last entry in the list. If you see a reference to ‘Unrecognized database

format, C:\WinDSX\alarm.mdb’, close Notepad, delete any files in the Errors folder,

then delete alarm.mdb in the WinDSX folder. Run Repair and repair the existing

database. Then modify the update.txt to have a 1 instead of a 0. Save it close it and

re-Start WinDSX and verify that the program runs OK.

Summary of content (10 pages)

PAGE 1
® DSX Access Systems, Inc. 10731 Rockwall Rd. Dallas TX 75238 800-346-5288 Voice 214 -553-6140 Voice 214-553-6147 Fax WinDSX Tech – FAQ Notes  “Error 9” when trying to edit System Parameters or Location is caused by the increased number of regional time zones in Windows. Accommodations for Microsoft’s time zone structuring have been provided in our latest software releases. The problem should not appear with WinDSX 3.7.121 and higher. http://www.dsxinc.com/support.
PAGE 2
®  DSX Access Systems, Inc. 10731 Rockwall Rd. Dallas TX 75238 800-346-5288 Voice 214 -553-6140 Voice 214-553-6147 Fax “TCP/IP Lost” or “Comm Loss” in the Red Box in the lower right corner of Workstation indicates that the IP settings of the Comm Server PC are not set correctly or not operating properly. Areas to check include: 1) Start>Settings>Control Panel>Network>Protocols>TCP/IP>Properties.
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® DSX Access Systems, Inc. 10731 Rockwall Rd. Dallas TX 75238 800-346-5288 Voice 214 -553-6140 Voice 214-553-6147 Fax History file getting too large?  In WinDSX 3.7.118 and higher, you can dictate how many days to keep in both history logs in your system. When a file, created in notepad and saved as DelHist.
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® DSX Access Systems, Inc. 10731 Rockwall Rd. Dallas TX 75238 800-346-5288 Voice 214 -553-6140 Voice 214-553-6147 Fax The KeyMon program must be started each time Windows is started on the PC where the key is located. Double clicking on the executable from Windows Explorer can start the Key Monitor Program - KeyMon.exe. The KeyMon.exe can also have a shortcut created so that it is launched from the Windows Desktop and can be placed in the Windows “Startup” if desired. 5.
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® DSX Access Systems, Inc. 10731 Rockwall Rd. Dallas TX 75238 800-346-5288 Voice 214 -553-6140 Voice 214-553-6147 Fax  Cat5 cable cannot be used for anything in the WinDSX system except for a network connection to a PC or LAN module.  Firmware 569 is now in production. A key change is the Stacked Device Types. Instead of combination device types the panels try to resolve the card read with any device type assigned to any device in that location.
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® DSX Access Systems, Inc. 10731 Rockwall Rd. Dallas TX 75238 800-346-5288 Voice 214 -553-6140 Voice 214-553-6147 Fax  When troubleshooting a reader on a 1042 panel, take the reader to the DSX panel and terminate it directly to the reader port. If the reader works fine at the panel, check the field wire for ground faults and shorts. If there are no faults or shorts on the wire, contact DSX Technical Support. A new processor may be required to fix the problem.
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® DSX Access Systems, Inc. 10731 Rockwall Rd. Dallas TX 75238 800-346-5288 Voice 214 -553-6140 Voice 214-553-6147 Fax “Front Door Lock” in location 4 could appear as 4.0.1. This is a great help when calling for Tech Support. We know our numbers; we don’t know your names. Click on an individual input or output in Workstation and type xsd (DSX backwards).  Always follow the PC requirements page for Hardware and OS compatibility.
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® DSX Access Systems, Inc. 10731 Rockwall Rd. Dallas TX 75238 800-346-5288 Voice 214 -553-6140 Voice 214-553-6147 Fax  Masking or not displaying the last User Name on the Login screen as per the software installation manual only applies to the database program. To prevent the Workstation program from displaying the last user name, it must be auto-started from DataBase. With the placement of the GOV.exe into the shared WinDSX folder the software will lockout an operator that makes three invalid attempts.
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® DSX Access Systems, Inc. 10731 Rockwall Rd. Dallas TX 75238 800-346-5288 Voice 214 -553-6140 Voice 214-553-6147 Fax  Build as many Time Zones as necessary to make sure that when you link to a Time Zone it only affects those things you want affected. Re-using Time Zones could cause something to be controlled from a Link that was not desired.  If you link to a Time Zone with a Latch response you must have another Linking Group that links to that same Time Zone with a response of Time Zone.
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® DSX Access Systems, Inc. 10731 Rockwall Rd. Dallas TX 75238 800-346-5288 Voice 214 -553-6140 Voice 214-553-6147 Fax  It doesn't really matter because once the input 7 has been disassociated with the door the prewarn should not be used.  When you are using two devices to control the same door (in and out readers on the same door) the PreWarn (sounder) of the Side B reader could be connected to the prewarn output on side A.