Eurocom Terminal User Guide
digital switch systems Ltd. Eurocom Small Office / Home Office Telephone System CONFIDENTIALITY The information contained in this manual is the property of Digital Switch Systems Ltd. The contents of this manual must not be copied, distributed or made available to any third party without the prior written consent of Digital Switch Systems. "Every effort has been made to ensure that this manual documents the operation of the Eurocom Telephone System.
Contents Basic Operation 1 Layout 1 Phone Introduction 1 Key Descriptions 3 Connecting Terminals 4 Incoming Calls 5 Making Calls 6 Dialling Outside Lines 7 Transferring calls 7 Menu Programming 8 Executive & Secretary Feature 18 Extension Call Back 18 Extension group calls 19 Handsfree Operation 19 Headset Operation 20 Holding Calls 21 Key Programming 21 Language 22 Last Number Redial 22 Line Access Digit 23 Lock Extension 23 11 Messages 24 Account Codes 11 Mut
1 Basic Operation Layout 48 character interactive display Menu keys 15 programmable keys plus MUTE key. Pull-out card under base 8 fixed function keys Dial keypad Figure 1 Terminal layout Phone Introduction The Terminals are handsfree speakerphones for use with your telephone system. There are 15 programmable feature keys providing easy access to frequently used system features and 9 fixed function keys. Figure 1 shows the factory default settings for the programmable keys.
Terminal User Guide Executive The Executive Terminal offers all of the features of the terminal only Standard Terminal plus a 48 character interactive display and menu programming keys. When a feature is unique to the Executive model a dotted line will be drawn next to the information, like the line to the left of this paragraph.
Basic Operation Key Descriptions to , & Number keypad. These keys are used for dialling and entering codes as well as entering contact names for the 40 built-in speed dial entries. When connected to a call they will send DTMF tones for using Teleservices. The extension keys allow direct access to the first eight extensions. The LED is lit when the extension is busy, see page 6. Other keys may be re-programmed for the extra four extensions found on the 612 system, page 21 gives details.
Terminal User Guide keys shown in Figure 1, for details see page 21. It is also used to go to the previous menu item, or exit the menu altogether. The redial key is used to quickly dial the last number. It is also used with key programming and speed dials to insert a two second pause into the dial sequence. The volume keys are used to alter the handset volume, handsfree volume or ringing volume.
Basic Operation when it has been configured correctly. Connecting a terminal to the 308 system ext. Enter the code at the extension where the terminal is connected. The message shown will be displayed if it is correctly connected. 00:04 Terminal ID correct Remove a terminal ext. Enter this code at the extension where the Terminal is being removed. A maximum of six terminals may be connected to the 308 telephone system and ten to the larger 612 system.
Terminal User Guide will also connect to the caller. Pressing the line key on it’s own will answer the call in handsfree mode. Answering when extension is busy If the extension is in use but other phones are ringing then the call may be answered in one of two ways: Drop current call ÑRINGINGÒ To answer a call ringing at another extension, end the current call and pick up the handset when the phone rings with the new call.
Basic Operation Dial the number without lifting the handset, the extension will be dialled in handsfree mode. ext. Dialling Outside Lines Access the next free line tel number (9 for line) tel number Go off hook and press the line access digit, external dial tone will be heard. Now dial the telephone number. Access a specific line Go off hook and press the corresponding line key, you will be unable to seize lines with a lit LED as these are busy. Now dial the telephone number required.
Terminal User Guide call time in multiples of 30 seconds. E.g. pressing '4' will increase the call length by 2 minutes before it is cut off. tel number ÑCALL ANSWEREDÒ (9 for line) tel number ÑCALL ANSWEREDÒ Transfer the call as with announced internal transfer but dial an external number instead. Note that the external number may be dialled using any of the methods in the ‘Dialling Outside Lines’ section, above.
Basic Operation Call diversion Data protection Do not disturb Send msg. Leave msg. on terminal Clear msg. on terminal Reminder Call Room monitor Extension speed numbers Disable terminal Extension Settings Terminal Features CLI messages Low pitch Mid pitch High pitch Auto answer On Auto answer Off Headset operation On Headset operation Off Reset prog. Keys Language English Language ....
Terminal User Guide 4a. Enter required feature information ÑINFO REQUESTED Ò enter information ÑINFO REQUESTED WITH OPTION Ò / select option If when selecting a Set divert all feature more Ext: information is required, then the top row of the screen will show the prompt for the required information, while the bottom of the screen will show a colon (:) like the screen oppposite. Here the requested information may be entered if the area is blank, as above, followed by the key to enter. 4b.
2 Extension Features Account Codes This feature is set up by the system administrator in order to keep a personal account of all external calls, you will be told if it is active. It is not possible to make external calls without first entering '**' followed by your secret account PIN code. Enter account code Go off hook and dial the code shown, where the secret account PIN number will be given to you by the system administrator.
Terminal User Guide without the other parties being able to speak to, or hear one another. Add an extension ext. no. While on a call dialling * after transfer shows that the call is to be used in a brokerage call. Add an exchange line number (9 for line) number While on a call dialling * after transfer shows that the call is to be used in a brokerage call. Switch between calls With a brokerage call set up one press of transfer will switch between the calls.
Extension Features Divert if busy ext. or Extension Settings p Call diversion p Set divert busy Enter the divert on busy code with the extension to divert to. Cancel all diversions Cancels all diversions. Cancel divert all calls and no answer or Extension Settings p Call diversion p Divert all/delay Off or Extension Settings p Call diversion p Divert busy Off ext. Enter the cancel code, note this will not affect a divert on busy setting.
Terminal User Guide 02 Jun 00 Fri 16:06 The total number of dial menu call 23 logged calls is displayed on the main screen in the bottom-right hand corner. If it is not visible then the display line 2 must be enabled – see ‘Show / Hide Display line 2’ on page 28 for details. View Call Log or CLI Messages Time and date of call Press the right menu key under the call log total, or select the menu option. The last received call will be displayed.
Extension Features another extension. It will pick up the incoming call, with external calls always taking priority over internal calls. Pick up call If an extension is ringing this will connect you to the caller. or Press the pickup key to take the call in handsfree mode. Conference calls This feature allows a conversation between three parties, up to two of which may be external numbers. Add an extension ext. ÑANSWERÒ While on a call enter this code. The final transfer press starts the conference.
Terminal User Guide can also set an extension up with permanent data protection. This is enabled for all calls. Make a data protected external call tel. no. Dial the data protection code, then the external number. Make call in progress data protected The data protection code after transfer will enable data protection for the current exchange line call. ÑON CALLÒ Permanent data protection All following calls will be made with data protection active.
Extension Features Call Door Phone 2 (factory fitted option) Door phone 2 is automatically connected with two-way speech after a brief tone. Answer Door Phone Calls from the door phones will each have a distinctive ringing sound. Door phone calls will display 'Door' or ‘Door 2’ on the screen as shown.
Terminal User Guide Flash Signal on External Line Whilst on an existing call enter the code to send a recall to the exchange line. Flash Transparency By dialling 84 instead of '0' to seize an exchange line then any press of the recall key on the phone will be sent out to the exchange line. With a flash transparency call it is not possible to use any features which require the use of the key, including the programmable keys.
Extension Features called back. Enabling Press 5 at busy tone to enable call-back. ÑBUSY TONEÒ ÑBUSY TONEÒ When you hear busy tone, press the left menu key under the ‘Camp On’ text. Camp On Activation Your extension will ring when the busy extension becomes free, pick up the handset and the other extension will now begin ringing. ÑRINGINGÒ Cancelling If you do not answer a call back within 30 seconds, it will be cancelled. or ÑRINGINGÒt 30 sec To cancel at any time enter the cancel code.
Terminal User Guide or line, tel number (9 for line) line, tel number Press the key shown, followed by the line number if no line key is available, followed by the telephone number. Make internal call in handsfree Press a free extension key, the phone switches to handsfree automatically and calls the extension. or Ext. no. Dial the extension number if there is no key for this extension. Change from handset to handsfree Press the SPKR key and hang up.
Extension Features to handsfree mode the call will be answered with the headset. End a call with the headset Press the speaker key again to finish the call. The light will extinguish to show there is no call active. Holding Calls It is possible to place any number of external callers ‘on hold’. While on hold the caller hears the hold tone or music if this option is fitted. The caller will be unable to hear you. A call can be held in two ways, exclusively and non-exclusively.
Terminal User Guide 1, page 1. Any code or number that may be dialled by pressing the keys may also be programmed onto a key. The key may be programmed with a feature code, extension number or an external number. Program a key with a new feature number, key to program Press prog, the key sequence to store, followed by the key onto which the code will be stored. Up to 30 key presses may be stored onto each programmable key.
Extension Features Redial last number in system memory Dials the last external number only phoned from the Terminal. An external line will be seized automatically. (612 system) If the redial code is dialled without going off-hook then the phone switches to handsfree automatically. (308 system) dial redial … Redial last 10 numbers in Executive Terminal Wed 10:09 Press the left scroll key, 07 Jun 00 R10 0123456789 the last number dialled will be displayed in the screen.
Terminal User Guide the system programming. To return to normal operation the user must unlock the extension with a unique PIN number. Lock an extension ÑCONFIRMATION TONEÒ Enter the code. No further external calls may be made or received at the extension. Unlock an extension PIN ÑCONFIRMATION TONEÒ Enter the code, including the PIN number. This will be provided by the system administrator.
Extension Features call ext. 14 Executive Terminals will also show the calling extension on the display. 00:14 *1 Leave message on Executive Terminal display Extension Settings p Leave msg. On terminal Enter the menu shown. In a meeting Tue 12:00 You may then select between one of four different messages: ‘In a meeting’, ‘Gone for lunch’, ‘On a holiday’ or ‘Gone home’. Callers from Executive Terminals will be shown the same message when they call your extension.
Terminal User Guide Page all terminals in an extension group group Dial 1*, follwwed by the extension group number 80 – 83. Page via public address system Dialling 10 will connect directly to the public address system, if connected. Reminder call It is possible to set an alarm which will ring at a set time of the day. It has a special ring sound of a quick burst, a longer burst, repeated every 3 seconds.
Extension Features Ringer volume / Use the volume keys to change the ring volume when the Terminal is ringing. There are eight volume levels. The current setting is shown on the display. R >>>>.... Tue 11:08 Ringer Pitch The ringer pitch may be changed to one of three different levels. Low ringer pitch. Medium ringer pitch. High ringer pitch. Terminal Settings p Low/Med/High pitch The Executive Terminal can also be programmed using the menus.
Terminal User Guide De-activate room monitor Replace the handset on the monitored extension to turn off. Screen Display The Executive Terminal incorporates an interactive display, which changes its contents depending on the current phone status and user action. Phone Idle The time and date are 13 Nov 99 Sat 18:30 always displayed when dial menu call 40 the terminal is idle.
Extension Features of the setting. Show / Hide Command string Terminal Settings p Show Command strings & Terminal Settings p Hide Command Strings 00:04 When a menu item has *76811200# been selected, the Command string Executive terminal will send a command to the telephone system. The command digits are hidden by default but can be shown on screen as they are sent. Speed Dialling Extension Settings p Leave msg.
Terminal User Guide Program a personal extension speed dial number entry tel no or Extension Settings p Extension speed numbers p Speed number 70 - 79 Program personal speed dial numbers, where the number may be a maximum of 25 digits. It is not necessary to include the line seize digit in the telephone number. Entry may be a digit from 0 to 9 for speed dial numbers 70 to 79. Delete a personal extension Speed dial number Where ‘entry’ is a number from 0 – 9 for the personal speed dial numbers 70 - 79.
Extension Features edit, then del rec options. You will be asked for confirmation. Add an Executive Terminal speed dial entry dial speed store enter name enter number enter enter Select the speed dial store option. You will be prompted for a contact name, enter the name as shown in 'Entering & editing names and numbers', below. If the display shows 'memory full' then all 40 entries are in use, to free a speed dial entry see 'Delete an Executive Terminal speed dial entry', above.
Terminal User Guide Volume Settings The ring, handset and handsfree volumes may be changed for ringer volume (see page 27). Change Handset volume / While on a call using the handset, the volume keys will alter the volume to one of three levels. The screen shows the current volume level. S >>>>>... 00:12 Change handsfree volume / While on a handsfree call, use the volume keys to increase and decrease the volume to one of eight levels. The current level is shown on the display. 32 S >>>>>>..
3 Appendix Dialling and Feature Access Codes Quick reference Access Code Dialled Service Feature Description 0 (or 9) Outgoing Exchange Line Call 1* ext.
Terminal User Guide Access Code Dialled Service Feature Description **account_PIN Code to enter before dialling out if account codes are active * 719 # Operate door 1 latch relay * 729 # Operate door 2 latch relay * 21 ext. # Set All Call Diversion From Own Extension * 2 N ext. # Set Divert No Answer After delay N = 2 – 9 for 5, 10, … 45 sec. # 21 ext.
Appendix Access Code Dialled T500 Service Feature Description Redial last number (612 system only) T511-559 Dial system speed numbers (308 system only) T501 – 599 Dial system speed numbers (612 system only) T70 – 79 Dial extension speed numbers T80 Extension group call with standard ring T81 Extension group 1 call with 1 ring T82 Extension group 2 call with 2 rings T83 Extension group 3 call with 3 rings T85 Park an exchange line T86 Pick up any call T87 Send a flash signal to exchange
Digital Switch Systems Ltd. as manufacturer hereby declares that this product is in compliance with the essential requirements and other relevant provisions of the EC Directive 1999/5/EC. ©2002 Digital Switch Systems Ltd. Version 2.
