Installation manual

9
F.A.Q.
(Frequently Asked Questions)
Q: Why is there a delay between signals on a Skyroute transceiver?
A: There are two main reasons for the delay between the signals sent by a Skyroute
unit. The cellemetry technology will only allow one signal to be transmitted at a time,
and the Skyroute cannot send a second signal before the acknowledgement is received
for the first, or it will not know which signal to apply that acknowledgement to.
Obviously it is very important to wait for an acknowledgement back to the control panel.
The second cause of the delay is the anti-fraud software in the cellular network. If two
transmissions are sent within 64 seconds of each other, the system sees this as two
phones using the same telephone number, and interprets this as an attempt to defraud
the system. Therefore, these transmissions must be a minimum of 64 seconds apart.
The combination of these two delays (and how they are performed in the Skyroute
software) results in a delay between multiple signals.
Q: If an intruder causes an alarm, will this transmission delay be a factor?
A: On the first alarm, no, there will not be a delay in transmission. The delay in
transmission is only a factor when there are consecutive signals sent. In fact, the
technology is so fast, that the “first” signal will be sent by the Skyroute in less than one
second.