Installation manual

10
Q: I need a product that will provide full reporting. Is Skyroute capable of this?
A: Absolutely. Skyroute was designed as a full reporting device. All signals that can
be generated by the compatible DSC panels, will be sent (by default) via the Skyroute.
All signals can, however, be disabled either by group (i.e.: Alarms/Restores,
Supervisory, Maintenance, etc.), or individually (see programming sections 30 through
78 in the Installation Manual). Since the landline and the Skyroute are independent, this
allows full flexibility in selecting which signals are sent via each path.
Q: On occasion, my Skyroute does not activate; is it a faulty unit?
A: The Skyroute is probably not faulty, as great care and testing is performed on all
units in production. The most common problem during activation is buffered signals.
When the test button is pressed on the Skyroute, it sends a series of specific signals to
CONNECT 24. If there are signals in the buffer, they will be transmitted first causing a
delay in sending the required signals. To prevent this problem, it is recommended that a
software default (see programming section 99) be performed, and the panel be
powered down and re-powered just prior to each activation. This will clear the buffer,
and ensure that the activation signals are the first to transmit.
Q: How long does it take to activate a Skyroute on the Voice Response Unit?
A: Regardless of where you are located, a Skyroute activation should not take more
than 5 minutes. If you take more than 5 minutes, clear the buffer (as described above)
and try again. If you still have trouble, contact Sur-Gard Tech Support for assistance.