Product Manual

Eco-65 Installation and Operation Manual

8.3.11 Auger Motor Stops Momentarily

AUGER MOTOR STOP FEEDING PELLETS AND COMES BACK ON

Possible Cause: Possible Remedy:

1. The auger motor is overheating and

tripping the internal temperature shutoff

(thermal protector).

It’s possible that the auger is jammed.

Remove it from its housing (see drawing

Section 8.3.3: E Code). NOTE: IF THE

HOPPER AUGER MOTOR FAILED OR THE

HOPPER AUGER IS JAMMED, TO AVOID

PELLET SPILLAGE, EMPTY THE HOPPER

OF ITS CONTENTS BEFORE EXECUTING

THE FOLLOWING TESTS. Disconnect the

motor and then remove the four screws on

the steel plate that holds the auger shaft to

the auger housing. To have an easier access,

remove the rear panel for an easier access.

Pull out the auger from the housing. Once the

auger has been removed, make sure the

auger is straight, that the surface is not

damaged and there are no burrs, or broken

welds. Remove any foreign material that may

have caused the jam. Inspect the auger

housing for signs of damage such as burrs,

rough spots, or grooves cut into the metal

that could have caused a jam. Clean the

auger housing thoroughly to remove all pellet

dust.

8.3.12 Poor Burn or Dirty Glass

• GLASS “SOOTS” UP AT A VERY FAST RATE

• FLAME IS LAZY, DARK, AND HAS BLACK TIPS

• AFTER STOVE HAS BEEN ON FOR A WHILE, THE BURNPOT OVERFILLS

Possible Causes: Possible Remedies:

1. Venting system is dirty. Refer to Section 7: Maintenance.

2. The flue is not properly installed. Make certain the venting system meets the

criteria in the installation section of this

manual as well as the venting system

manufacturer’s instructions.

3. Inadequate fuel is used. Remove the burn pot, make sure that all

openings are clear and check that no ash has