Operating instructions

Heatmax Furnace Installation and Operation Manual
71
DROLET LIMITED LIFETIME WARRANTY
The warranty
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. A one-time replacement limit applies to all parts benefiting
from a lifetime coverage. The manufacturer shall in no event be responsible for any special, indirect, consequential damages of any nature, which are in excess of the
original purchase price of the product. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale
price of any warranted but defective parts. This warranty applies to products purchased after date indicated on the cover page of this document.
Warranty conditions:
The warranty of Drolet heating appliance and its components are subject to the following conditions:
1) Brand new products with proof of purchase only;
2) This warranty applies to normal residential use only;
3) An authorized qualified technician must perform the installation in accordance with the instructions supplied with this product and all local and national building
codes;
4) If a product is found to be defective, the manufacturer will repair or replace such defect;
5) Repair work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified technician requires the prior approval of the manufacturer;
6) Labour cost and repair work to the account of the manufacturer are based on predetermined rate schedule and must not exceed the wholesale price of the
replacement part;
7) All parts and labour costs covered by this warranty are limited according to the table below :
WARRANTY GROUPS*
WARRANTY APPLICATION
PARTS LABOUR
Combustion chamber/welding and cast parts/external
Lifetime 3 years
Stainless steel components/internal
5 years 1 year
Stainless steel components or cast aluminum/external
Steel components/internal
3 years 1 year
Steel components and surrounds/external
3 years n/a
Mechanism / external
Plating and enamelling
Baffle
2 years n/a
Electrical and electronic components
1 year n/a
Ceramic glass (thermal breakage)
Cast parts/internal (independent of the combustion chamber)
Gaskets, insulation, and hardware
Pain
t
Firebrick
n/a n/a
*Internal is a term used to specify any component inside the combustion chamber. Conversely, external is used to specify any component that is outside.
8) The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the defect;
9) Transportation fees to ship the product back to the purchaser will be paid by the manufacturer;
10) Products under this warranty must have been produced after the date indicated on the cover page of this document.
Warranty exclusions:
This warranty does not cover:
1) Products that have been altered, modified nor repaired since shipment from factory;
2) Any service call related to an improper installation is not covered by this warranty;
3) Damages caused by misuse, abuse, improper installation, lack of maintenance, over firing, negligence or accident during transportation, power failures,
downdrafts, or venting problems are not covered by this warranty;
4) This warranty does not cover any scratch, corrosion, distortion, or discoloration;
5) Any defect or damage caused by the use of unauthorized parts or others than original parts void this warranty;
6) This warranty does not cover incidental or collateral damages caused by smoke, fire, flood, strong winds, “acts of God”, or any other contingency beyond the
manufacturer’s control.
Claim process:
Shall your unit or a components be defective, contact immediately your DROLET dealer. The manufacturer may require that defective products be returned or that
digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If Transportation fees to ship the
product back to the purchaser will be paid by the manufacturer. Prior to your call make sure you have the following information necessary to your warranty claim
treatment:
 Your name, address and telephone number;
 Proof of purchase (bill of sale and dealer’s name);
 Serial number and model name as indicated on the nameplate fixed to the
back of your unit;
 Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your DROLET dealer an Authorization Number. Any merchandise
shipped to our plant without authorization will be refused automatically and returned to sender.