Product Manual

Black Stag Installation and Operation Manual
53
DROLET LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty covers
brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of
purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to your
DROLET dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation,
lack of maintenance, over firing, negligence or accident during transportation, power failures, downdrafts,
venting problems or under-estimated heating area are not covered by this warranty. The recommended heated
area for a given appliance is defined by the manufacturer as its capacity to maintain a minimum acceptable
temperature in the designated area in case of a power failure.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the use
of unauthorized or other than original parts voids this warranty. An authorized qualified technician must perform the
installation in accordance with the instructions supplied with this product and all local and national building codes. Any
service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim.
Returned products are to be shipped prepaid to the manufacturer for investigation. Transportation fees to ship the product
back to the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the purchaser’s
domicile by an authorized qualified technician requires the prior approval of the manufacturer. All parts and labour costs
covered by this warranty are limited according to the table below.
The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and investigation of the
defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the
wholesale price of any warranted but defective parts. The manufacturer shall, in no event, be responsible for any
uncommon, indirect, consequential damages of any nature, which are in excess of the original purchase price of the
product. A one-time replacement limit applies to all parts benefiting from lifetime coverage. This warranty applies to
products purchased after March 1
st
, 2015.
DESCRIPTION
WARRANTY APPLICATION*
PARTS LABOUR
Combustion chamber (welds only) and cast iron door frame. Lifetime 3 years
Surrounds, heat shields, ash drawer, steel legs, pedestal, trims (aluminum
extrusions), plating (defective manufacture**), and convector air-mate.
5 years 3 years
Removable stainless steel combustion chamber components, secondary air
tubes**, deflectors, and supports.
5 years N/A
Glass retainers, handle assembly, and air control mechanism. 3 years 1 year
Carbon steel combustion chamber components, vermiculite baffle**, and C-Cast
baffle**.
2 years N/A
Standard blower, heat sensors, switches, rheostat, wiring, and electronics. 1 year 1 year
Optional blower, paint (peeling**), ceramic glass (thermal breakage only**),
ceramic fibre blankets, gaskets, insulation, and other options.
1 year
N/A
Firebricks. N/A N/A
All parts replaced under the warranty. 90 days N/A
*Subject to limitations above. **Picture required.
Labour cost and repair work to the account of the manufacturer are based on a predetermined rate schedule and must not
exceed the wholesale price of the replacement part.
Shall your unit or a components be defective, contact immediately your DROLET dealer. To accelerate processing of your
warranty claim, make sure to have on hand the following information when calling:
• Your name, address and telephone number;
• Bill of sale and dealer’s name;
• Installation configuration;
• Serial number and model name as indicated on the
nameplate fixed to the back of your unit;
• Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain an Authorization Number from
your DROLET dealer. Any merchandise shipped to our plant without authorization will be refused automatically
and returned to sender.