User Manual

Drobo 5C User Guide
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1.7.8 Getting Diagnostics on Your Drobo 5C
You can view and print an encrypted diagnostic file about your Drobo 5C.
1. In Drobo Dashboard, click the Help & Support option on the Navigation menu.
The Help and Support page opens.
2. Near the bottom of the screen, select the appropriate Drobo device from the drop-
down list, and then click the Get Diags button.
3. In the Problem Description box type in a description of your issue, if you have
support incident number please include, then click Send button. .
Generating a diag this way does not automatically create support incident, you will need
to create a support incident if you require assistance.