User Guide

Drobo 5C Getting Started Guide 32

 Using best practices for data protection

 Keeping Drobo Dashboard and Drobo 5C ’s firmware up to date

 Using Online User Guide

 Using Context-Sensitive Help

 Using the Knowledge Base

 Registering your Drobo 5C

 Getting Technical Support

3.1 Using best practices for protecting data

While Drobo protects 5C your data from a single drive failure and concurrent 2 drive failures (when

used in Dual Disk Redundancy setting) our data can still be lost. Drive head crash, damage to the

whole 5C device and disk pack, files corrupted before being saved to the Drobo 5C, unsafe

shutdowns, and other traumatic events can result in data loss.

So to know more specific guidelines on how to best protect your data, please visit our Best Practices

page. For additional information for professionals (Photographers, Videographers, etc.), please see

Photographers, Here’s A Bulletproof Backup Method Using Drobo.

Important Note:

To help protect your data, if you are unsure on how to proceed when using your Drobo 5C, it is very

important that you review the Online User Guide for your product, review our Knowledge Base articles,

or contact Drobo Support.

3.2 Keeping your software up to date

To ensure optimal performance for your Drobo 5C, we highly recommend you set your device to

automatically check for software updates (you may have already done this during the initial setup of

the device). This feature keeps both the Drobo Dashboard and your device’s firmware up to date.

You can also install updates from Start Drobo 5C page. If you would like to install a firmware update

from the Drobo website, see Manually updating firmware from the website for more information.

3.2.1 Checking for software updates

The following steps ensure that the Drobo Dashboard and your Drobo 5C’s firmware are up to date:

1. In the Drobo Dashboard, select Drobo 5C from the All Drobos page.

2. Click the Tools option on the Navigation menu to open the Tools page.

3. In the Software Updates area of the Tools page, click the Check for Updates option.