Product Manual

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PARTS
Long Term Care beds contain a variety of parts that wear from normal use. Some products are
not covered under the 3-year warranty but do fall under the 90-day warranty, such as DC
batteries. Drive Medical’s responsibility under this warranty is limited to supplying replacement
parts, servicing or replacing, at its option, which is found to be faulty by Drive Medical.
Warranty replacement parts are covered by the warranty until the product’s 3-year warranty
period expires. For warranty replacement, Drive Medical may request that broken parts be sent
back to them for evaluation. A credit will be issued only after the inspection.
SERVICE
A majority of service requests can be handled by the facility maintenance department with
assistance from the Authorized Distributor’s technical support dept.
Most parts can be shipped next day air at the customer’s expense.
Bed Frame Serial Numbers
When ordering parts or contacting an Authorized Distributor’s Customer Service Department,
please include bed’s model and serial numbers, found on the identification labels. The
identification labels are located under the sleep deck on the frame rail below the head section
on either side of the bed.
Made in China
Drive Medical Design & Manufacturing
99 Seaview Blvd
Port Washington, NY11050
Phone: [phone]
Fax: [phone]
www.drivemedical.com
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