User guide

After-hours Control System Website Instructions for Tenant Manager
Sign onto the System
On the internet, type in the address: http://wctacs.douglasemmett.com
When the ACS Website comes up, you may use the F11 key to enlarge the screen if needed.
Type in your tenant 4-digit ID number and your personal 4-digit ID number in the spaces provided.
Click on Login.
The tenant manager has several areas of the program he/she can access and input, edit and delete
data. These areas are listed at the top of the screen, Requests, Lease Info, Stand Req, and Admin.
Requests
Immediate Service Requests
Click on Immediate Request and the month, date and start time information will become grey and
non-usable.
At Duration, click on the arrow for Hours and fill in the appropriate amount of hours the service is
needed. Then click on the arrow for Minutes and fill in that appropriate amount.
Click on Add.
A confirmation screen will appear giving the service starting date and duration. It will ask “Are you
sure you want to add this request?” Click on Yes if you wish to start the service or No if you wish to
edit or adjust the service. If you click on Yes, the request will appear in the Programmed Service
Requests.
Immediate Service Requests (continued)
To cancel this service at any time prior to service ending, click on the request in the Programmed
Service Requests and then click on the Delete button. The service will be cancelled and will state so
in the request, the request will then change to deactivating and when the action is finished, the
request will be removed from the screen.
Future Service Requests
On the internet, type in the address: http://wctacs.douglasemmett.com
When the ACS comes up, you may use the F11 key to enlarge the screen if needed.
Type in your tenant 4-digit ID number and your personal 4-digit ID number in the spaces provided.
Click on Login.
Click on Future Requests and the Month & Day, Duration and Start Time are highlighted. Manually
typing in the information, using the drop-down arrow or using the calendar located to the right of the
box can enter the Month and Day.
At Start Time, click on the arrow for Hours and fill in the appropriate amount of hours the service is
needed. Then click on the arrow for Minutes and fill in that appropriate amount. Then click on AM or
PM.
At Duration, click on the arrow for Hours and fill in the appropriate amount of hours the service is
needed. Then click on the arrow for Minutes and fill in that appropriate amount.
Click on Add.
Future Service Requests (continued)
A confirmation screen will appear giving the service starting date and duration. It will ask “Are you
sure you want to add this request?” Click on Yes if you wish to start the service or No if you wish to
edit or adjust the service. If you click on Yes, the request will appear in the Programmed Service
Requests.
To cancel this service at any time prior to service ending, click on the request in the Programmed
Service Requests and then click on the Delete button. The service will be cancelled and will state so
in the request. The request will be removed from the screen
Lease Info
This screen is for information only and shows the non-billable lease hours, billable holidays, and hourly rate
for service. If you have a question regarding any of this information, contact your property manager.
Standing Requests
To add a standing request, click on the Start Time on the day(s) of the week which will have the after
hours service. Another screen for editing will come up.
On that new screen go to Start Time, click on the arrow for Hours and fill in the appropriate amount of
hours the service is needed. Then click on the arrow for Minutes and fill in that appropriate amount.
Then click on AM or PM.
At Duration, click on the arrow for Hours and fill in the appropriate amount of hours the service is
needed. Click on the arrow for Minutes and fill in that appropriate amount. Add the last day of the
request, Month, Day and Year by using arrows for the drop down menus. If all information is correct,