User guide

Building Services: HVAC- Towers 1,2,5 & 6 (21600, 21550, 21800 & 21700 Oxnard St)
Heating, ventilation and air conditioning will be provided between 8:00am and 6:00pm, Monday through
Friday, and Saturday, 9:00am to 1:00pm. Air conditioning is not provided on Sundays/Holidays. There is an
hourly charge for after hours air conditioning (please see Fee Schedule by clicking on toolbar above). Each
tenant must submit a list of employees authorized to program the after-hours A/C System (ACS®) and
return it to Douglas Emmett. In return you will be given a Tenant ID number and pin number for each
authorized user. Please note that since there is an hourly charge for use of after-hours A/C, it is important
that only authorized individuals be given access to the system. To access ACS, simply dial [phone]
and follow the prompts to program your after hours heating and air conditioning requirements; or access the
website by clicking here. The Tenant’s designated Representative(s) shall be responsible for the
programming and administration of all ACS activity. Please see the After-hours Control System Summary
Instructions and the After-hours Control System Website Instructions for Tenant Managers for further
information. For problems with the HVAC after hours, phone the Security Base at 818-716-2627. They will
put you in contact with the on-call engineer who will assist you. Click here to access an After Hours
Authorization Form.
After-hours Control System Summary Instruction
Use a touch tone phone to dial your access number: (800) 316-24191.
When asked, enter your 4 digit Tenant ID at the prompt.2.
When asked, enter your 4 digit User ID at the prompt.3.
Press [1] for immediate service, [2] for future service, [3] to cancel current service, or [4] to hang up.
Note: The next step exists only if separate A/C and Lighting Requests are available.
4.
Press [1] for lighting only, press [2] for A/C and Lights, or press [3] to hang up.5.
Note: The pound [#] key can be pressed at any time to return to the main menu. Listen carefully, the
system will verbally prompt for all requested user input.
Immediate Service Option [1]
Press [01] through [24] for the amount of service hours to be requested.
The system may confirm today’s lease hours, duration of service, and cost of service.
Press the star [*] key to accept.
The system will confirm that the request has been accepted and will hang up.
Future Service Option [2]
Press [01] through [12] for the month you will require service.
Press [01] through [31] for the day of the month you will require service.
Start times are entered in military format. 6:30 a.m. is entered as 0630. 6:30 p.m. is entered as
1830. Enter the start time using the proper 4 digits.
Press [01] through [24] for the amount of service hours to be requested.
The system will confirm normal lease hours for the day of the request, and will then confirm the start
time, ending time and total cost of the requested service.
Press the star [*] key to accept.
The system will confirm the request has been accepted and will then provide you with the specific
service request number (4 digits) should service need to be cancelled prior to the actual start of the
service.
The system will prompt you to press [1] to hang up or [2] to repeat service request number.
Cancel Service Option [3]
Press [1] to cancel service already in progress, press [2] to cancel future service.
Select [1] and the system cancels the service and reports the total cost incurred.
Select [2] and you will be prompted for your 4 digit service request number.
Note: Once the service request number is entered ACS will confirm that the “Request has been Cancelled”
and the system will then hang up.
After-hours Control System Website Instructions for Tenant Manager