Warner Center Towers Electronic Tenant® Portal Created on May 20, 2015
Building Amenities: Auto Detail and Car Wash Service The Auto Detail ad Car Wash Service is located in Parking Structure 2.
Building Amenities: Banks City National Bank: A full service retail bank located in Tower 5. Manufacturers Bank: A full service retail bank located in Tower 2. Pacific Western Bank: A full service retail bank located in Tower 1.
Building Amenities: Conference Room A General Conference Room is available for the use of our Tenants. Our General Conference Room is located on the 3rd floor of 21800 Oxnard Street and will accommodate up to 50 people. The room is currently equipped with a telephone, high- speed internet access, conference tables, chairs, TV, VCR, and dry erase board. Please reserve your required dates with our office in advance by contacting the Office of the Building at 818-593-6177.
Building Amenities: Health Club Equinox Fitness Club at 21530 Oxnard Street. http://www.equinox.com/clubs/ClubTour.
Building Amenities: Hotel Warner Center Marriott: 21850 Oxnard Street, phone 818-887-4800.
Building Amenities: Retail Services Restaurants Café Valentino: Located in lobby level of Tower 5. Trimana: Located on the Ground Level of Tower 1. Cafe Fiore: Located on the Ground Level of Tower 2. Copy and Printing Astro Printing: Servicing all of your copy and printing needs in Tower 2. Dry Cleaning Noble Cleaners: Located in lower lobby of Tower 1. Click here to view Noble Cleaners Flyer Sundry/Coffee Gateway Newsstand: Located in the interior lobby of Tower 3. Aroma Cafe: Located in Tower 6.
Building Amenities: Storage Space Please click here to access information regarding storage space available at Warner Center Towers.
Building Amenities: Telecommunications One-stop Telecommunications/Internet Service & Expertise Polaris 818-716-2699 21800 Oxnard Street, Suite 780 Woodland Hills, CA 91367 www.polarisnet.
Building Operations: Accounting Please mark your records so that your office rent and parking payment are received on the first day of each month or in advance, unless otherwise stated in your Lease. Rent checks are payable to Douglas Emmett 2000, LLC and should be sent to the Office of the Building at 21800 Oxnard Street, Suite 1000. Payments for parking are to be made payable to ABM Parking Services and given to the Parking Manager, in the parking office located in Parking Structure 4 level A.
Building Operations: Building Management Office of the Building: Douglas Emmett 21800 Oxnard Street, Suite 1000 Woodland Hills, CA 91367 Telephone: (818) 593-6177 Fax: (818) 710-7823 Hours of Operation: 8:00 a.m. to 6:00 p.m. All Towers Title Name E-Mail General Manager Dianne Walton dwalton@douglasemmett.com Operations Manager Jackie Jones jjones@douglasemmett.com Chief Engineer Cary Johnson cjohnson@douglasemmett.
Building Operations: Engineering and Maintenance The following Engineering and Maintenance personnel are available to assist tenants and guests: All Towers: Title Name Chief Engineer Cary Johnson Assistant Chief Engineer Jeb Smith Tower 1 - 21600 Oxnard Street Operating Engineer Cesar Valadez Tower 2 - 21550 Oxnard Street Operating Engineer Jose Antonio Tower 3 - 21650 Oxnard Street Operating Engineer Edgar Ventura Tower 5 - 21800 Oxnard Street Operating Engineer Marco Interiano Tower 6 - 21700 Oxnard Stree
Building Operations: Holidays Office Hours: Monday through Friday 8:00am to 6:00pm excluding Holidays. Building Hours: Monday through Friday: 6:00 a.m. to 6:00 p.m. The building will remain locked and secured at all other times and on holidays. However, Tenants with keys to their Premises and access cards will have access to the building 24 hours a day, 365 days a year, unless otherwise stipulated. HVAC services are provided from 8:00 a.m. to 6:00 p.m. Monday through Friday and from 9:00 a.m. to 1:00 p.m.
Building Operations: Leasing Douglas Emmett provides the leasing for Warner Center Towers. Doug Akins and David Hitzel are the in-house leasing agents. The main phone number is 818-593-6200.
Building Operations: Parking The following parking personnel are available to assist tenants and guests: Title Parking Director Name Mirna Toro Phone Number (818) 716-2677 Parking Garage: Contracted with ABM Parking Services. Click here to download ABM Parking Services Agreement form.
Building Operations: Security Security: Contracted with Universal Protection Service Security Base (Emergency Only) Phone: (818) 716-2627 The following Security personnel are available to assist tenants and guests: Title Director of Security and Fire/Life Safety Name Phone Number William Yomba Contact via building office at (818) 593-6177
Building Security: After Hours Access The Office of the Building must be notified of any and all activities taking place in your office after normal business hours. Notifying our office will allow the notice of any special instructions to our Security Staff. Outside contractors and tenant vendors will not be provided access to the building after hours without prior written approval by Building Management, prior notification of security, and proper insurance.
Building Security: Building Access During normal business hours, all buildings may be entered without restriction, unless otherwise stipulated. After normal business hours, an access card is required for after hour access to the building, and for elevator access to all floors above MP Level. Your access card is obtained through the Security Department by submitting a Building Access Card Request Form to adminwct@universalpro.com or via Fax to 818-593-6292.
Building Security: General Office Security Security Checklist For your own internal security and also for the security of the building, it is in your best interest to control the number of keys issued. Only people needing after hour access should be issued a key. The following is a list of general office security suggestions, which are offered to you as an aid in establishing your internal security procedures: Restrict office keys to those who actually need them.
Building Security: Key and Lock Policy For your safety and protection, building policy requires that the Office of the Building issue all keys. Only the authorized representatives of the Tenant may request additional keys from the office of the building. Tenant will be responsible for re-key charges and all keys needed for entry doors into suite. All interior locking doors within tenant premises are the tenant’s sole responsibility, both for payment of any cylinder changes and/or keys required.
Building Security: Property Removal Anyone removing personal/company property from your office will be required to complete the Property Removal Form, filled out with description of property being removed and signed by an authorized signature from your company. Tenants may make photocopies of this form. Please be aware that our security officers are instructed not to allow anyone to leave the Premises with property unless they have this form with them.
Building Security: Solicitation We attempt to keep all solicitors out of the building. If a solicitor visits your office, please contact the Office of the Building or Security at once. The solicitor will be escorted out of the building and off the property.
Building Services: Building Signage and Directory Corridor/Suite Identification A landlord-approved sign is the only tenant information allowed next to the Suite entry doors. Upon receipt of your written information, Building Management will place your order. Signage requires a 4-6 week lead-time. Therefore, please be sure to submit your requirements to our office as soon as possible.
Building Services: Cleaning Janitorial cleaning is contracted five times a week; Monday through Friday with the exception of the holidays previously listed. Cleaning begins at 6:00 p.m. Cleaning standards of a first class office building will be maintained, however, oversights occasionally will occur. When this happens, please notify the Office of the Building as soon as possible so appropriate corrective action can be taken.
Building Services: Elevators Tower 1- 21600 Oxnard Street Low-Rise: There are four (4) elevators that serve floors LP-11 High-rise: There are four (4) elevators that serve floors 11-20 Tower 2- 21550 Oxnard Street High-rise: There are four (4) elevators that serve floors LP-11 Tower 3- 21650 Oxnard Street Low-Rise: There are six (6) elevators that serve floors G-14 High-rise: There are six (6) elevators that serve floors 15-25 Freight: There is one (1) elevator that serves floors 1-26 Tower 5- 21800 Oxnard
Building Services: Fee Schedules The following is a summary of charges for services at Warner Center Towers: After Hours Air Conditioning: Tower 1- 21600 Oxnard Street Tower 2- 21550 Oxnard Street Tower 3- 21650 Oxnard Street Tower 5- 21800 Oxnard Street Tower 6- 21700 Oxnard Street Duplicate Keys: All Towers $98.00 per hour $85.00 per hour $75.00 per hour $80.00 per hour $75.00 per hour $10.
Building Services: Forms For your convenience, we have included downloadable and printable PDF document forms that will expedite various building management service requests. Hard copies of all forms are available from the Property Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If not already installed on your computer, it can be obtained for free at www.adobe.com.
Building Services: HVAC- Towers 1,2,5 & 6 (21600, 21550, 21800 & 21700 Oxnard St) Heating, ventilation and air conditioning will be provided between 8:00am and 6:00pm, Monday through Friday, and Saturday, 9:00am to 1:00pm. Air conditioning is not provided on Sundays/Holidays. There is an hourly charge for after hours air conditioning (please see Fee Schedule by clicking on toolbar above).
After-hours Control System Website Instructions for Tenant Manager Sign onto the System On the internet, type in the address: http://wctacs.douglasemmett.com When the ACS Website comes up, you may use the F11 key to enlarge the screen if needed. Type in your tenant 4-digit ID number and your personal 4-digit ID number in the spaces provided. Click on Login. The tenant manager has several areas of the program he/she can access and input, edit and delete data.
click on OK. This should be done on every day after hour’s service is requested. When the screen is set correctly, click on Submit Schedule. Another screen will appear stating Standing Requests Settings Have Been Changed. Are You Sure You Want to Apply These Changes Now? Click on the Yes button. On this screen you can also disable service on lease holidays by checking that statement. You can also remove all standing requests by clicking on Clear Schedule. Admin.
Building Services: HVAC- Tower 3 (21650 Oxnard Street) Please click here for the Tenant Override System Pamphlet. Please click here for the TOS Instructions. Please click here for the TOS Phone Instructions.
Building Services: Mail Service Tower 1 Mail Service- 21600 Oxnard Street Tower 2 Mail Service- 21550 Oxnard Street Tower 3 Mail Service- 21650 Oxnard Street Tower 5 Mail Service- 21800 Oxnard Street Tower 6 Mail Service- 21700 Oxnard Street All Tower Express Mail Service Freight Drop-off boxes: Federal Express: Located in Tower 5 and Tower 6 Lower Lobby Mailrooms and in Parking Structure 1, Level A NORCO (Overnight Express): Located in Parking Structure 1, Level A and Common areas adjacent to USPS boxes by
Street, just east of Topanga, between the 101 Freeway and Ventura Boulevard. Keys for tenant mailboxes will be issued through the Office of the Building. Mail may be deposited in the mail drop area located near the Parking Structure #1 elevators. Mail is delivered to the mailroom adjacent to the high-rise elevators.
Building Services: Maintenance Requests FOR URGENT MAINTENANCE MATTERS, SUCH AS FLOODS OR LEAKS, PLEASE CONTACT THE OFFICE OF THE BUILDING IMMEDIATELY AT 593-6177. For all other routine maintenance requests tenants are encouraged to use the NetFacilities Work Order System to submit, track and manage their maintenance needs. Tenants should submit a list of authorized contacts to the Office of the Building, who will then be provided with a password to access NetFacilities.
Building Services: Recycling Warner Center Towers participates in a successful White Paper/Mixed Paper Recycling Program. Since the majority of office generated trash is recyclable white paper, we have provided each tenant with as many “desk side” cardboard recycling containers as needed at no cost, as well as the taller “central” bin(s) into which employees can empty their “desk side” containers. The taller “central” containers are emptied, if full, during the nightly janitorial service.
Building Services: Telephones The City of Los Angeles requires telephone and data systems to have a permit prior to installation of the phone service and data cabling. Telephone/data system installation and servicing must be coordinated between the Tenant and telephone company of your choice. Three important items must be remembered when you order your telephone service. 1. The Los Angeles Building Code requires all telephone lines to be installed in conduit or to be Teflon coated.
Building Services: Tenant Parties If you plan a party, reception, or open house, please contact the Office of the Building with your plans in advance. This will allow us to advise security to be aware of your gathering and to offer any assistance so that you and your guests will have an enjoyable time. You must also comply with all municipal ordinances pertaining to your event, including but not limited to: noise guidelines, alcohol service, and permit/license fees.
Emergency Procedures: Bomb Threat Telephone Threat When a bomb threat is made over the telephone, obtain the following information from the caller: Exact location of the device. Time set for explosion; Description of the device; Reason the caller has placed the bomb; Exact words used by the caller. Keep this information as confidential as possible. Notify the Police Department. Call 911. Notify the Management Office at 818-593-6177.
Emergency Procedures: Civil Disturbance Do not go through an unruly crowd to exit or enter the building. If there is violence involved, call 9-1-1 and inform of the situation, and answer questions asked by the operator. Inform Building Management or Security that you have called 9-1-1.
Emergency Procedures: Earthquake Before an Earthquake Plan your course of action before an earthquake occurs. Employees should establish an out of state telephone contact and make sure family members can act independently for at least 72 hours. Store essential emergency supplies such as food, water, first-aid kit, radio, and batteries. Enough supplies should be stored to support every employee for a minimum of 72 hours.
Emergency Procedures: Elevator Malfunctions In the event that an elevator stops with passengers in it, remember to remain calm. Press the emergency button within the cab to alert Security that the cab is malfunctioning, what cab number it is, and what floor it is stuck on. The Guard will continue two-way communication with passengers until help arrives. In the event of a power outage, elevators will continue to operate using our emergency power generator.
Emergency Procedures: Emergency Contacts Emergencies The Emergency Contact List Form will need to be filled out and returned to the Office of the Building. It is essential that we have current 24-hour emergency contact information for all tenants. All information on this form is confidential and is only used in the event of an emergency.
Emergency Procedures: Evacuation Fire alarms are designed to sound on the floor where activated. They also sound an alarm in our Fire Control Room alerting the Fire Department and lobby security guard station. When you hear an alarm, proceed to the nearest stairwell closing all doors behind you. Feel the stairwell door for heat.
Emergency Procedures: Fire If you discover a fire, evacuate the premises, notify security, and call the Office of the Building. While evacuating, activate one of the manual pull stations located at the entry to each stairwell and the elevator lobby. This immediately notifies both security and the Fire Department. If the building’s fire safety system detects a fire on your floor, the fire department will be notified immediately. Floor Wardens will be responsible for directing occupants to safe refuge areas.
Emergency Procedures: Fire and Life Safety You are required to assign a Floor Response Team. These are people who, in case of emergency (fire, bomb threat, natural disaster, etc.), would be Floor Wardens, Assistant Floor Wardens, Searchers, and Stairwell Monitors. These Tenant representatives should be individuals who are on the Premises during regular working hours. Single Tenant floors will require a Warden to be appointed by the firm occupying that floor.
Emergency Procedures: Flooding If possible, remove all desktop items and close file drawers to limit damage. Building management will turn off the water source and shut down electrical power as required.
Emergency Procedures: Homeland Security Threats Douglas Emmett recommends that each Tenant have an emergency action plan in place to help their employees prepare for and react quickly to a regional emergency, including terrorist attacks. Click on the links below to access a variety of resources that aid in preparing for a regional emergency. California Office of Emergency Services http://www.oes.ca.gov Los Angeles Emergency Operations Organization http://www.updatela.
Emergency Procedures: Medical Emergency In the event that an accident or illness of an employee or visitor takes place in your office area: Call Emergency at 911. Give Emergency Dispatcher the following information: Your name Building name and address Floor number and location of emergency on floor Any details of accident or illness Do not move injured/ill person. Try to make them as comfortable as possible. Whenever possible, have someone meet the emergency unit in the lobby.
Emergency Procedures: Power Failure The building has an emergency generator, which will provide emergency power for certain basic building functions in the event of power failure. The functions include: Activating emergency lights on each floor throughout the building including all Exit signs. Activating all stairwell lighting. Activating the building’s emergency Fire, Life and Safety Systems as well as the building’s communication systems. Bringing all elevators down to the ground floor lobby.
Emergency Procedures: Severe Weather When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two (2) classifications, a Watch or a Warning. This applies to the reporting of severe thunderstorms, the approach of weather conditions favoring the formation of tornadoes, a hurricane condition, a winter storm condition, etc. A Watch becomes effective when atmospheric conditions are right to produce the particular weather phenomenon.
Emergency Procedures: State Fire Marshall’s Law TITLE 19 FIRE/LIFE/SAFETY TRAINING MUST BE COMPLETED WITHIN FOURTEEN (14) DAYS OF OCCUPANCY. Please be advised that under the provisions of section 3.09 and 3.
Emergency Procedures: Toxic Hazards If there is a toxic spill or exposure, immediately get to an area where you are not exposed and call 911. Give building address, floor and phone number, and also what type of spill. Take action to contain the hazard; close doors behind you, and always follow all safety procedures when working with toxic materials.
Introduction: Welcome On behalf of Douglas Emmett, the entire staff would like to personally welcome you and your associates to Warner Center Towers. Douglas Emmett is honored to be associated with this prestigious project, and we are extraordinarily proud of the fine management team assembled here led by our General Manager, Dianne Walton, Property Manager, Taheerah Davis-Zabate, Property Manager, Jeff Herrera, Operations Manager, Jackie Jones, and Chief Engineer, Cary Johnson.
Introduction: About Douglas Emmett Douglas Emmett, Inc. (NYSE: DEI) is a fully integrated, self-administered and self-managed real estate investment trust (REIT), and one of the largest owners and operators of high-quality office and multifamily properties located in targeted submarkets in California and Hawaii.
Introduction: About Warner Center Towers Warner Center Towers is one of Southern California's largest and most prestigious office complexes. Located in the heart of the master-planned Warner Center community in Woodland Hills, Warner Center Towers offers nearly 2 million square feet of premier office space in five shimmering high-rise office towers. The campus-style setting features exquisitely landscaped plazas, stunning water fountains and an abundance of convenient covered parking.
Introduction: Operating Instructions Navigation You move through The Electronic Tenant® Handbook just as you would a traditional internet site. After clicking anywhere on the main page, there is a Table of Contents that provides links to various Chapters. Upon entering a Chapter, links to specific information are provided in Sub-Sections. You may return to the Table of Contents or Chapter Overview by clicking the appropriate link on every page.
Policies and Procedures: General Rules and Regulations Window Treatments Tenant shall not place anything against or near glass partitions or doors or windows that may appear unsightly from outside the premises. Tenant shall be held responsible for any damages to the glass coating within the premises.
by Landlord or any governmental agency. Prohibited Uses The Premises shall not be used for (a) the keeping of any bicycles, motorcycles, or animals of any kind, or (b) lodging, or for manufacturing of any kind; nor shall the Premises be used for any improper, immoral or objectionable purposes. No cooking or heating of food is permitted on the Premises, excepting microwave ovens and equipment for brewing coffee, tea, hot chocolate and similar beverages.
Policies and Procedures: Good Neighbor Policy Warner Center Towers realizes the importance of a good neighbor policy. We all benefit from good neighbors and by being alert for unusual occurrences in our building. Please report to Building Management or Security should any of the following be observed: Any unusual circumstance such as people loitering in the corridors or anywhere throughout the Building or grounds.
Policies and Procedures: Moving Policy Deliveries and Moving Tenants must receive all deliveries and are responsible for their shipments. Building personnel cannot accept any deliveries for your company. All deliveries and moves must be scheduled with the Office of the Building prior to the date of delivery with at least a 48-hour notice. All loading dock reservations are on a first come/first serve basis.
The freight elevator cab is 11 feet high by 5 feet 2 inches wide and 8 feet 3 inches deep. The maximum weight is 4,500 pounds. The freight elevator entry doors are 8 feet high by 4 feet six inches wide. The freight elevator is accessible from the loading dock area. All Towers Loading Dock Availability The loading dock is available for deliveries between the hours of 8 a.m. and 4 p.m., Monday through Friday. All deliveries must be scheduled through the Office of the Building.
damage to property in any way resulting from willful or negligent acts or omission of moving company, its agents, employees or representative or subcontractors. The moving company shall be responsible for all damages and losses sustained by them to their tools and equipment utilized in the performance of all work thereunder. The moving company is hereby required to make arrangements to provide Landlord with a current certificate of insurance, not later than 48 hours before the move takes place.
Policies and Procedures: Parking Parking Registration Forms For security purposes, all vehicles parked on the premises must be registered with the parking office. Vehicles not properly registered will be subject to suspension of parking privileges. Each employee must have his/her car on file with the Parking Office located in PS 4, ground level. Standard Parking has been contracted to manage all the parking structures at Warner Center.
Policies and Procedures: Smoking Effective January 1, 1995, smoking is prohibited in all enclosed work areas. It is the EMPLOYER’S RESPONSIBILITY to enforce this new law. Therefore, it is your responsibility to inform your employees of Assembly Bill AB13, as there is no smoking in the Building, your suite, or within 20 feet of the Building entrances. Designated smoking areas are located in the outside patio areas as designated by signs and where ashtrays have been provided.
The Neighborhood: Retail Services Restaurants Café Valentino: Located in lobby level of Tower 5. Kate Mantilini: Located on Owensmouth, between Oxnard and Califa. Trimana: Located on the Ground Level of Tower 1. Copy and Printing Astro Printing: Servicing all of your copy and printing needs in Tower 2. Dry Cleaning Noble Cleaners: Located in Tower 1, Lower Lobby Sundry/Coffee Gateway Newstand: Located in the interior lobby of Tower 3. Travel Agents World Travel: Located in lobby level of Tower 5.
