Installation Sheet

ManualsBrandsDreamLine ManualsShower EnclosuresDreamLine Encore 36" D x 48" W x 78 3/4" H Semi-Frameless Bypass Sliding Shower Door and SlimLine Shower Base Kit

Troubleshooting

Prior to contacting DreamLine® Customer Service, please

have the following information readily available:

- Purchase Order Information

- Name, PO Number, Dealer/Vendor Name, etc.

- SKU/Model Number (see Pages 28-31)

- Factory Part Information (see Pages 28-31)

TIP

Problem/Symptom Suggested Solution

Missing Parts

·Check all shipping/packaging material for missing parts/components.

·If not found, contact DreamLine® Customer Support [1-866-731-2244] to

order factory part replacement.

Top Guide Rail (#02) was cut too short.

·If the Top Guide Rail (#02) is cut too short, contact DreamLine®

Customer Support [1-866-731-2244] to order factory part replacement.

Water Leakage

·Confirm the SafeClose™ Bumpers (#04) are installed correctly inside of

the Wall Profiles (#01).

·Confirm that the entire unit has been properly sealed with silicone caulk;

allow at least 24 hours to allow the silicone to cure and set before using

the shower unit.

·Direct the shower head/water flow away from the area

The doors roll or make noise during operation

·Confirm the Top Guide Rail (#02) is level.

·Check the Roller Assemblies (#06) to ensure they are properly set onto the

Top Guide Rail (#02) track.

·Confirm the doors seat smoothly into the SafeClose™

Bumpers (#04) by

adjusting the Roller Assembly adjustment bolts; Do not allow the Door

Glass to make contact with the Bottom Guide Rail (#15). [see Page 28]

Towel Bar (#08) is loose.

·Verify that the gaskets and screws are in place and tightly secured. [see

Page 24]

Mishandled Glass

·Always take precautions when handling tempered glass.

·A glass suction cup and an assistant are helpful when carrrying large,

heavy lites of glass.

·Never allow tempered glasss (especially the edges) to come in contact

with any hard surface, which cause chipping, splintering or complete glass

failure.

·Any damaged glass shoulld be immediately replaced.

·Do not use a shower with damaged glass.

·Leave plastic corner protectors on the glass until ready to install.

·Always protect the glass once removed from the box by padding the top

and bottom of the glass with cardboard, styrofoam or other soft material

until ready to install.

ENCORE Shower and Tub Door Manual Ver 1 Rev 6 04/2019 27