Warranty Guide

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www.DreamLine.com Tel: [phone] Fax: [phone]
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DAMAGES / LOSS
Customers are to be made aware of their rights and responsibilities as the end recipient
(from here forward known as the “consignee”) by the dealer. The National Claims Council
Regulations specify that consignee must inspect, examine, and inventory the shipment
as it is unloaded. Shipment must be inspected on arrival immediately for obvious signs
of damage. Any and all shortages and damages must be written on the Bill of Lading
(BOL). If any items are determined to be damaged or missing, consignee MUST note
the item, the discrepancy, and the condition before signing, and then call dealer or
DreamLine to report any problems. All cartons should be opened for inspection. If there
is the slightest doubt that the merchandise is damaged (concealed or not) it must be
noted on the BOL, if a notation is not made, the liability to prove that the delivering
carrier did the damage becomes consignee’s responsibility:
• Consignee should note on the BOL any obvious damage at the time of delivery
(i.e. box corners crushed, tears, rips, slices, marks etc.) and must be as specic
as possible.
• All damaged goods and their packaging materials should be held in the original
location, for inspection by the carrier.
• Taking digital photography of the damage while the shipment is still on the
truck will limit consignee liability.
• Consignee should report damage to the carrier before the driver leaves, then,
notify dealer or DreamLine.
• Consignee should keep a copy of the BOL noting the damage and the driver’s
signature.
If consignee has another person sign the BOL for them, for whatever reason, they
are acting as consignee’s representative; consignee should inform them that they
should check for missing or damaged items. If the freight is signed for without
notating damaged or missing pieces, it is not possible to get the freight companies to
take responsibility.
The carrier’s driver cannot leave until the BOL is signed (regardless of how much in a
hurry they are). The driver should help with the receiving of shipment and answer any
questions. While the driver is there, consignee is to compare the pieces of freight to
the carrier’s BOL. Only when it has been determined that the condition and quantity
of freight is acceptable should the BOL be signed. The driver will provide a copy to
consignee, taking the signed copy with them (as a delivery receipt). If a delivery receipt
is not oered, consignee should request one, as it is their right.
The BOL is the only documentation of the condition of a shipment when it arrives at
consignee’s location, and without this document, consignee will be held accountable
for items damaged or missing. The signature on the delivering carrier’s BOL constitutes
acceptance of the merchandise as is and in good condition. If consignee does not
inspect before signing they are waiving the right to collect on a damage claim even if
the damage is discovered later (known as concealed damage).
Visible Damage or Loss: When shipments leave our distribution facility, all items
are properly packaged and are in new/excellent condition - otherwise the freight
companies will not transport them. Damage in shipping is rare but recipients should
always check for evidence of damage or loss BEFORE signing for any shipment. The
recipient must open all received boxes and inspect products for any damage within (3)
SHIPPING AND DELIVERY
DreamLine ships products to our dealer’s store locations, distribution centers, warehouse
facilities or will drop ship to the end user’s (consumer’s) location under a Full Freight
Allowance program. DreamLine will ship products within the lower 48 states using our
preferred freight carriers. Damage or loss related claims will also be handled with the
freight carriers when necessary. Full freight allowance applies to orders shipped in the
lower 48 US states only.
Shipments outside of the lower 48 states including but not limited to Alaska, Hawaii,
Puerto Rico, Virgin Islands, Canada or International will require the dealer to provide
their preferred freight carriers’ account number when placing a purchase order with
DreamLine. Filing damage or loss related claims for shipments outside of the lower 48
states, is the responsibility of the dealer.
If ordered items are in stock, they will be processed and shipped within 1-3 business
days after the order has been conrmed. Products will be shipped to the delivery
address specied on the purchase order. Once a shipment leaves our distribution
facility, DreamLine cannot guarantee the exact transit time or delivery date. The shipping
company may be contacted for additional transit times and delivery information.
DreamLine will not ship orders of dealers who’s accounts are past due Net terms, over
their credit limit, on credit hold or on MAP violation hold status.
All large truck shipments (Common Carrier / LTL) are curbside delivery only. Dealer may
request additional carrier services (such as “inside delivery or “white glove” service) in
the purchase order. DreamLine conrm the request, and provide a quote to the dealer
for the additional services requested. For all curbside deliveries the receiving party
should have assistance available to unload the shipment when it is delivered. Dealer
must notify Dreamline of recipients living in limited access/limited delivery areas as
additional communication and planning will be required with the carrier. In some cases,
the freight may have to be picked up at the shipping company’s local terminal or other
location mutually agreed upon by the recipient and the shipping company. In such
cases – DreamLine will not be responsible for any additional coordination, credit to the
dealer or charges from the shipping company. Any additional carrier charges resulting in
provision of services outside curbside delivery, is the responsibility of the dealer and/or
end consumer. It is the dealer’s responsibility to communicate DreamLine shipping
policies and methods to their customers (end consumers).