Installation Sheet

Troubleshooting

Prior to contacting DreamLine® Customer Service, please have the following information

readily available:

- Purchase Order Information

- Name, PO Number, Dealer/Vendor Name, etc.

- SKU/Model Number (see Pages 27-33)

- Factory Part Information (see Pages 27-33)

Problem/Symptom Suggested Solution

Missing Parts

•Check all shipping/packaging material for missing parts/components.

•If not found, contact DreamLine Customer Support [1-855-831-2126] to

order factory part replacement.

Water Leakage: underneath Bottom Guide Rail (#03)

•Make certain that the bottom rail is tight to the threshold and that

silicone is creating a seal along the entire length of the bottom rail.

•If the bottom rail is not making contact with the threshold, it may be

necessary to redo Steps 6-7 to create a better seal.

Water Leakage: Panel/Door Glass (#05/04)

•Starting from the bottom, confirm that the Push-in Glazing Vinyl (#08)

is correctly inserted into the glass profile. [see Fig 7]

•If possible, direct the flow of water away from the area.

Door Glass (#04) is not rolling smoothly/closing

tightly.

•Use a #2 phillips screwdriver to evenly adjust the Top Wheel

Assemblies (#17a) until the Door Glass (#04) rolls smoothly and tightly

closes. [see Fig 12.4]

Panel Glass (#05) shakes/rattles while in operation.

•Starting from the bottom, confirm that the Push-in Glazing Vinyl (#08)

is installed tightly between the Panel Glass (#05) and Glass Profile

(#01).

•Inspect the Glass Clips (#16) for correct installation and tighten if

necessary. [see Step 10]

INFINITY-Z Shower and Tub Door Manual Ver 5 Rev 1a 03/2019 26

NOTE