Setup guide

Check if the IP address of the resource is part of the remote network
Please make sure that the IP address of the resource that you are connecting to is actually contained in the remote network(s). Also
double-check the network mask that you have configured for the remote network(s) in VPN Tracker.
Make sure the VPN gateway is the default gateway in the remote network
If it is not, you will have to ensure that responses to all IP addresses in the address pool (see Step 1) are routed to the VPN gateway,
either by adding a general route on the network’s default gateway, or by adding individual routes on each host that VPN clients need
to communicate with.
Further Questions?
You can find the latest news and compatibility information on our support and FAQ website:
http://www.equinux.com/support
If you need to contact equinux Technical Support
If you can’t resolve your issue with the information available on our website or in this guide and would like to contact Technical
Support through our website, please be sure to include at least the following information:
‣
The manufacturer and model and firmware revision of the VPN gateway
‣
A Technical Support Report from VPN Tracker (Help > Generate Technical Support Report)
‣
Screenshots of what you have configured on your VPN gateway, in particular all VPN settings
‣
A detailed description of the problem and the troubleshooting steps you have taken
Tip The network mask (e.g. 255.255.255.0) determines the size of a network. Some examples: The network
192.168.1.0/255.255.255.0 contains all IP addresses starting with 192.168.1.x. The network 192.168.1.0/255.255.255.255 contains
only a single IP address, 192.168.1.0.
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