Setup guide

Cannot Access Resources on the Remote Network
If the connection slider goes to ON and turns green, but you cannot access resources (servers, email, etc.) in the remote network,
please check the following points:
Connect by IP address instead of host name
If you are not connecting to the resource by IP address (e.g. 192.168.13.42), but are using a host name (e.g. server.example.com), please
try using the resource’s IP address instead. If the connection works when using the IP address, but not when using a host name,
please make sure that the DNS server configured on your Mac’s is able to resolve this host name to an IP address, or configure a
“Remote DNS” server in VPN Tracker.
Run the VPN Environment Manager
In many local networks your Mac will be behind a router that performs Network Address Translation (NAT). For a VPN connection to
be established through such a router, VPN Tracker can use one of three different methods, but not all of them may be supported by
your local router or your VPN gateway. In that case, your VPN connection may seem connected, but no connections to servers or
other resources in the VPN are possible. VPN Tracker includes a tool to detect the right method for the local network:
‣
Stop all running VPN connections
‣
Select “Help > VPN Environment Manager”
‣
Click on “Continue”
‣
Wait until VPN Tracker has performed the tests
‣
Try to start the connection again
Tip You will only have to run the VPN Environment Manager once for each location that you are using VPN Tracker at.
23