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VigorPhone 350 User’s Guide Version: 1.
Copyright Information Copyright Declarations Copyright 2011 All rights reserved. This publication contains information that is protected by copyright. No part may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language without written permission from the copyright holders. Trademarks The following trademarks are used in this document: z Microsoft is a registered trademark of Microsoft Corp.
Regulatory Information Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Table of Contents Chapter 1 Overview ...........................................................................................................9 1.1 Package Contents ..................................................................................................................9 1.2 Product Description ..............................................................................................................10 1.2.1 Front View............................................................................
2.7.1 Codec Priority ........................................................................................................................................... 23 2.7.2 SIP Listen Port .......................................................................................................................................... 23 2.7.3 RTP Port Base .......................................................................................................................................... 23 2.7.
3.8 SIP Accounts ........................................................................................................................46 3.9 Network ................................................................................................................................48 3.9.1 Status ..................................................................................................................................................... 49 3.9.2 LAN Port Settings .......................................
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Chapter 5 Operation Chapter 1 Overview VigorPhone enables you to make phone calls through the IP network instead of calling through a tradition local PSTN line. It is workable with VigorIPPBX series for auto provision capability. To manage various calling purposes, VigorPhone supports multi-sip registration with different accounts (up to 10) and support G.722 codec for promoting voice quality. The simple WEB UI based configuration allows you to operate VigorIPPBX with ease.
1.2 Product Description This VoIP Phone features based on SIP (RFC 3261). Please familiarize yourself with the functions of the VoIP phone. 1.2.1 Front View Item 1 2 3 4 5 6 Name Incoming call indicator Display screen 4-way Navigation keys ENTER key MENU VOICE MAIL 7 Memory keys with LED indicators (Speed dial \BLF) 8 9 10 SPEAKER Alphanumerical keys Headset Description A red light indicates an incoming call. Displays calls and status information.
12 Soft Keys Icom (Intercom) Missed DND(Do Not Disturb) P.book(Phone Book) Trans.(Transfer) Conf.(Conference) Schdl.(Schedule) Select Edit Back Save Apply Info.(Information) Function Keys LINE 1 / LINE 2 HOLD REDIAL Volume control keys Press the button and the extension number you want to dial. The call will be automatically established with the other end. Press to view missed calls information. Press to block all incoming calls. Press to access the personal phonebook directory.
1.2.2 Back View Item 1 2 3 Name Handset Jack Headset Jack LAN/ PoE Port 4 PC Port 5 Power Jack Description Connects to the phone. RJ-9 Connects to an external headset.RJ-9 Connects to LAN cable. 10/100Mbps RJ-45 port for LAN (uplink) connection. If you are using Power over Ethernet (PoE), the power to the phone is supplied when you connect the Ethernet cable. Draws power from either spare line or signal line. Connects to PC. 10/100Mbps RJ-45 port for PC (downlink) connection.
1.3 Setting Up the Phone The following illustration shows how to connect the VoIP phone to power, LAN, WAN, and the handset or a headset.
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Chapter 2 Display Screen Configuration The menu directory enables you to setup the product configuration from Phone Settings, VoIP settings, and Network settings. Follow these steps to access the menu and the menu items. 1. Press the Menu key to access the menu. 2. Scroll through the main menu options using the 4-way navigation keys and press the Enter key to view the submenu. 3. Repeat the previous step to browse through the menu items, submenus, and options. 4.
2.1 Call History The VoIP phone stores information about all calls made or received. NOTE: The lists are stored from the newest to oldest entries. The oldest entries are deleted as new entries are added. The maximum entry for each item is 200 records. 2.1.1 Missed Calls The Missed Calls list consists of the calls that are not answered. You can choose to dial, save, or delete or see details of a single missed call from the missed call logs.
2.2 Phone Book The phone book feature enables you to view and create entries for your contacts and edit their contact information. NOTE: The lists are stored from the newest to oldest entries. The oldest entries are deleted as new entries are added. The maximum entry for each item is 200 records. 2.2.1 Creating a New Entry To create a new entry, follow the steps below: 1. Press New. 2. Type the name of the new contact. 3. Input the number of the new contact. 4.
2.3.1 Always Forward Always Forward allows you to set the account number to which all incoming calls are to be forwarded. This function requires you to input the following: z Number: The phone number to forward all incoming calls. z Account: This refers to the SIP account number. Use the soft key to delete, clear, and save entries or to go back the previous menu. Once you have completed “Number” and “Account” settings, using “Edit” to enable “Always Forward”. 2.3.
BLF: Allows you to monitor the line status (in-use/idle/busy) of a phone line associated with a speeddial button. You can assign 16 speed dial or BLF up-to hotkeys to this VoIP phone. Select one of the memory keys you want to assign speed dial number, Press Select soft key. To assign speed dial, you are required to input the following: z Number: The phone number to assign speed dial. z Account: This refers to the SIP profile created in this VoIP Phone.
2.4 Alarm Clock The Alarm Clock submenu allows you to set the phone to sound an alarm at a specific time. 2.4.1 Alarm Time Specify the time for the alarm to sound. Use the soft keys to do the following functions: z On / Off: Press to turn alarm on or off. z Edit: Press to edit the alarm time. z Apply: Press to save and apply settings. z Back: Press to go back to the previous level: Main Menu. 2.4.2 Repeat Setting Repeat On enables the alarm to sound everyday at the specified time.
2. Press the New soft key. 3. Use the soft keys to do the following functions: z Edit: To edit the selected item. z Apply: To save and apply changes. z Back: To go back to the previous level: Calendar submenu. You will see an alarm clock sign set schedule. appearing on the bottom right corner of the phone screen to denote 2.6 System Settings System Settings enables you to configure the phone system. 2.6.
2.6.5 Serial Number Serial Number function allows you to view the serial number of your VoIP phone. 2.6.6 Factory Default Select to restore settings into factory default values. 2.6.7 Reboot Use this option to reboot the system. A warning message appears on the display, select: Yes: to reboot; No: to cancel reboot.
2.7 General SIP Settings General SIP Settings allows you setup the code priority, ports frame size, signaling and voice precedence. 2.7.1 Codec Priority This function allows you to set Codec priority and Codec types in SDP. This VoIP phone has enabled four Codec as following: G.711 u-law/G.711 a-law, G.723.1, G.729, G.722. There are four priority levels can be set in different order, “First Priority”, “Second Priority”, “Third Priority”, and “Fourth Priority” or “Disable”. NOTE: a.
2.7.5 G.711 Frame Size This function allows you to select the G.711 frame size. Options are: 20, 30, 40, 50, 60, 80 ms. 2.7.6 G.723 Frame Size This function allows you to select the G.723 frame size. Options are: 30, 60, 90, 120, 150, 180 ms. 2.7.7 G.729 Frame Size This function allows you to select the G.729 frame size. Options are: 20, 30, 40, 50, 60, 80 ms. 2.7.8 G.722 Frame Size This function allows you to select the G.722 frame size. Options are: 20, 30, 40, 50, 60, 80 ms. 2.7.
z DTMF Type: Input the DTMF type options: In-Band DTMF, Out-of-Band DTMF (RFC2833), and SIP INFO (RFC2976). z Authentication Name: Input the Authentication Name used for authentication. It can be identical to or different from SIP Registration ID. z Proxy Server: Input the proxy server address. z Voice Mail: Input the access code base on requirement of your service provider. Note: All information except Username will be provided by your ITSP or MIS. 2.
2.9 Network The Network option allows you to setup your LAN Port, PC Port, VLAN, NAT/Bridge, NTP Server and MAC Address. 2.9.1 LAN Port Settings This VoIP phone supports three different types of connections: Static IP, PPPoE, and DHCP. To setup LAN Port: 1. Select the type of connection, by pressing the Edit soft key. 2. Select type of connection. Static IP, PPPoE, and DHCP. 3. Press the Save soft key to save settings.
To configure the VLAN settings, use the soft keys to access the submenu options and perform necessary functions. VLAN settings have the following submenu options: Activation Select this option to enable/ disable VLAN connection. Identifier Select this option to set up VLAN settings ID. Priority Select this option to set the priority level (0-7). 2.9.4 NAT / Bridge This VoIP phone supports NAT/ Bridge setting. To enable the NAT or bridge function, do the following: 1. Select NAT or Bridge. 2.
2.9.6 LAN Port MAC Address You can configure the LAN Port MAC Address settings from the VoIP phone. 1. Select LAN Port MAC Address, and then press the Edit soft key. 2. Input the LAN Port MAC address manually. 3. Press the Save soft key to save your setting. 2.9.7 PC Port MAC Address You can configure the PC Port MAC Address settings from the VoIP phone. 1. Select PC Port MAC Address, and then press the Edit soft key. 2. Input the PC Port MAC address manually. 3.
Chapter 3 Web Configuration This chapter contains important information to help you configure the settings for your VoIP phone from the web browser. If your VoIP phone is using factory default, it sets LAN/PoE port as DHCP client and enable Bridge mode for PC port. To access the web configuration menu, do the following: 1. Connect one end of the Ethernet cable provided to the LAN/PoE port of your phone to your router with DHCP service enable. 2.
After you login, move the cursor over the menu items on the left navigation bar to access the dropdown menus. 3.1 Call History To check the call history from the web browser, do the following: 1. Click Call History. The following screen will be displayed. 2. If you intend to check the dialed calls, select Call History Type as Dialed Calls. Choose Answered Calls in Call History Type if you need to check the history of answered calls. Choose Missed Calls to see the records of calls that you didn’t answer.
4. To remove certain Call History, click in the Delete box of the corresponding option, and then click OK button. 5. To remove all Call History, click Reset Call History. 3.2 Phone Book The phone book menu allows you to add, edit or delete any phone entry from the web browser. To configure the phone book settings, do the following: 1. Click Phone Book. The following screen will be displayed. 2.
3.3 Phone Settings The phone settings menu provides a number of options to configure your phone, such as call forwarding, date and time, ringer, voice mail settings and so on. Read this section to adjust the settings to suit your own needs. 3.3.1 Call Forward To configure Call Forward settings through the web browser, do the following: 1. Click Phone Settings>>Call Forward. The following screen will be displayed.
2. Add the numbers that you want to set as speed dial/BLF, and select an existing SIP profile (account). 3. To delete a speed dial/BLF number, click the Delete box of the corresponding number. 4. Click OK to save your settings, Delete All to delete all speed dial numbers/BLF or Cancel to cancel.
3.3.3 Ring Tone To configure ring tone settings through the web browser, do the following: 1. Click Phone Settings>>Ring Tone. 2. Choose Set to enable the ring tone. Select the Ringtone Name from the drop-down box according to your preference. 3. Choose the Music On Hold settings: select Enable to enable music on hold, or Disable to disable it. 4. Click OK to save your settings or Cancel to cancel. To upload a new ring tone from your personal computer drive, do the following: 1.
To remove a ringer, do the following: 1. Choose Delete to display all the ringers currently stored in the phone. 2. Check the Select box of the ring tone that you want to remove. 3. Click OK to save your settings or Cancel to cancel. 3.3.4 Digit Map You can use this setting to modify the method used to filter the phone numbers. A digit map gives the unit a map to determine when a complete number has been entered and should be passed to the SIP server for resolution into an IP address.
3. Select Enable in Active field to activate the setting of the dial plan numbered 1. 4. Input all the information required for the following parameters: Abbr. Code: Set abbreviation digits to screen dialing numbers one by one from the beginning. If it matches abbreviation digits, then this dialing rule will be executed. For example, set Abbr. Code as “3”. It means any number dial from “3” will be followed this dialing plan. Length Detected: Set detecting length.
2. Select Enable/Disable to activate/deactivate general Rule. 3. Select Effective Length to detect the entry digits match length. If matches the entry digits then add prefix in front of entered. 4. Entering Prefix digits to matched length dialed number. 3.3.5 Voice Settings You can configure the tone frequency and cadence in voice settings menu. The voice setting is only accessible through the web browser. Do the following: 1. Click Phone Settings>>Voice Settings. The following screen will be displayed.
2. The following options are available: Play Dial Tone Frequency: Set the dial tone frequency range when you pick up the handset. Play RingBack Tone Frequency: Set the ring tone you hear before the recipient of your call picks up and answers your call. Play Busytone Frequency: Set the busy tone frequency range when the number you dial is busy. Play RingBack Tone cadence: Set the ring back tone cadence range you hear before the recipient of your call picks up and answers your call.
Speak Out Gain: Set the volume sent out from the microphone from Level 1-20. Default is Level 10. Mic Digital In Gain: Set the volume sent in from a digital microphone from Level 1-20. Default is Level 10. Mic Analog in Gain: Set the volume sent in from an analog microphone from Level 1-20. Default is Level 10. Headset Digital In Gain: Set the volume sent in from a digital headset from Level 1-20. Default is Level 10.
2. Input the date on the Date field or click Calendar to select date from the calendar. To create a new schedule: 1. Click Add. The following screen will be displayed. 2. Input the following information: Time: Time to set the alarm. Message: Message or description. Type: Select the type of schedule, options are: Reminder, Date, Meeting, Birthday, Phone Call, Recorder and Other. Period: Select whether the schedule is Once, Daily, Weekly and Monthly.
2. Modify the necessary information. 3. Click: OK: Save your settings and go back to Calendar main menu. Cancel: Cancel changes and go back to Calendar main menu. To delete a schedule: 1. Check the Select box of the corresponding item to delete. To delete all items, click Delete all. 2. Click Delete. 3.6 System Settings System settings menu allows you to configure settings, upgrade firmware, backup, recover and reset settings. 3.6.
2. Click Browse to select the file location of the newest firmware. 3. Click OK to execute the firmware upgrade or Cancel to cancel. Note: If your VigorPhone 350 Firmware Version is 12202.26.1.04 or after, please refer to Appendix A for upgrade. 3.6.2 Backup & Recover Setting You can backup or recover the VoIP Phone configuration into a file to your PC. The setting is only accessible through the web browser. Do the following: 1. Click System Settings>>Backup & Recover.
3.6.3 Administrator Password The system authority menu is only accessible through the web browser. To change the user name and password, do the following: 1. Click System Settings>>Administrator Password. The following screen will be displayed. 2. Enter the new username and the new password. Enter the new password again in the Confirm Password field to confirm. 3. Click OK to save your settings or Cancel to cancel. 3.6.
2. Click OK. 3. A confirmation message will appear, click OK to proceed with reboot. Click Cancel to cancel reboot. 3.7 General SIP Settings The General SIP settings allow you to configure the port and codec priority and signal or voice precedence settings. 3.7.1 Port Setting This setting menu is only accessible through the web browser. To configure the port setting, do the following: 1. Click General SIP Settings>>Port Settings. The following screen will be displayed. 2.
2. Select the item you want to change and a drop-down box will display the available options. G.711 u-law/G.711 a-law, G.723.1, G.729, G.722. NOTE1: a. Due to the codec limitation, only G.723/G.729 codec can be available when G.722 codec is not selected. b. When disable all the codec priority, the SDP will automatically use G.711 codec as the default codec. 3. Click OK to confirm your settings or Cancel to restore default value. 4.
2. Select the Signaling Precedence (ToS) from the options: 0 (Routing), 1 (Priority), 2 (Immediate), 3 (Flash), 4 (Flash Override), and 5 (CRITIC/ECP). 3. Select the Voice Precedence (ToS) from the options: 0 (Routing), 1 (Priority), 2 (Immediate), 3 (Flash), 4 (Flash Override), and 5 (CRITIC/ECP). 4. Enter settings for RFC2833 Payload Type between 95-255. Default value is 101. 5. Click OK to confirm your settings or Cancel to cancel. 3.
To delete an SIP account, do the following: 1. Click the Select box of the corresponding item to delete. 2. Click Delete button. To edit an SIP account setting, do the following: 1. Click the underlined ID number. The following screen will be displayed. 2. Choose Enable for Registration to activate the account. Next, enter the information provided by your ITSP or MIS in each field. The following options are available: Registration: Enable / disable this account.
Password: Input the password. Registration Server: Input the domain server address. Expire time: User can set the timeout duration for registration request. DTMF Type: Input the DTMF type options: RFC2833, SIP Info, Nortel Info, and In Band. Authentication Name: Input the authentication name. Proxy Server: Input the proxy server address. Realm Address: Input the domain name. Voice Mail: Input the voice mail speed dial number. Ping before register: Disable/Enable.
3.9.1 Status You can view the WAN and LAN information from the Status submenu. Click Network>>Status. The following screen will be displayed. 3.9.2 LAN Port Settings To configure IP settings through the web browser, do the following: Click Network>>LAN Port Settings. The following screen will be displayed.
IP Type: There are IP Types for you to choose. Select the one you need and fill in the required information. IP Address: Enter the IP address. Netmask: Enter Net mask. Gateway: Enter the Gateway IP. Primary DNS: Enter the primary DNS server. Secondary DNS: Enter the secondary DNS server. Network connects to this server in case the primary DNS server is not available. Mac Address: Enter the Mac address. Username: Enter user name. Password: Enter the password of PPPoE settings.
Keep Alive Mode: Select option, Ping DNS1 or Ping Remote IP. Remote IP: Enter remote IP address. Activation: Select On for activating VLAN setting. Identifier/Priority: The Identifier and Priority fields are enabled for user input. Enter the necessary information. Click OK to save your settings or Reset to cancel. 3.9.3 PC Port Settings To configure LAN settings and DHCP server setting from the web browser, click Network>>PC Port Settings. The following screen will be displayed.
End IP: Input End IP address. Lease: Input lease time in minutes. Domain Name: Input domain name. Primary DNS: Input the primary DNS server. Secondary DNS: Input the secondary DNS server. 3. Click OK to save your settings or Cancel to cancel. 3.9.4 NTP & Time Settings The NTP & Time Setting enables you to configure the date and time of the VoIP phone manually or synchronize the clock with the NTP (Network Time Protocol) server, and specify the time zone you are in.
3.9.5 IP Mapping To set the IP mapping for hosts, click Network>>IP Mapping. The following screen will be displayed. To add a new hostname, do the following: 1. In the Add section, enter the information for Hostname, and IP field. 2. Click OK to save your settings, the added IP is displayed on the list, or Cancel to cancel. To edit a hostname, do the following: 1. Click the underlined number of the corresponding hostname. 2. Edit the necessary information. 3.
3.9.6 Routing Table You can set routing table through the web browser. To do this, click Network>>Routing Table. The following screen will be displayed. To add a new routing table, do the following: 1. In the Add section, enter the information for IP address, Netmask, and Gateway field. 2. Select the Interface, options are: LAN Port, PC Port, and Bridge. 3. Click OK to save your settings, the added routing table is displayed on the list, or Cancel to cancel. To edit a routing table, do the following: 1.
Chapter 4 Operation 4.1 Answering a Call An incoming call is indicated by a ringing tone and a red light on the incoming call indicator. You can answer the call by doing one of the followings: 1. Pick up the handset to answer the call. 2. Press the Speaker key on the phone to answer the call. 3. Press the Line 1 / Line 2 on the phone to answer the call. NOTE: You may also set “Auto Answer” to pick first in progress call automatically. 4.2 Making a Call 4.2.1 Dialing with the Keypad 1.
You can use the speed dial hotkeys, located on the right side of the phone, to configure the most commonly dialed numbers. Use the function to dial a number quickly, instead of keying in a complete number. To call a number using speed dialing, press the speed dial memory hotkey (1~16) that has been assigned to the phone number from the numeric keypad. 4.2.6 Dialing to Multiple SIP Accounts This Phone allows two simultaneously SIP calls at the same time.
2. When you receive a second call, press the next available LINE key to attend to the new call, and the first call will be put on hold automatically. 4.3.3 Conducting a ThreeWay Conference Call To initiate a threeway conference call, follow the steps below: 1. Call the first participant of the conference call as described in Making a Call. 2. Put the first participant on hold as described in Putting a Call on Hold. 3. Call the extension number of the second participant of the call. 4.
NOTE: If there is more than one SIP profile in this phone, use NAVI key “up” “down” to select different SIP profile voice mail boxes. To enable Voice mail feature, please check with service provider for more information. 4.4 Set up VigorPhone 350 with VigorIPPBX2820 DrayTek VigorIPPBX 2820/VigorIPPBX 2820n supports the function of auto-provisioning. VigorPhone 350 is also capable of auto-provisioning, it can get a configuration text file from the VigorIPPBX 2820 series.
2. Click IPPBX Wizard to get the first screen as shown below: 3. Type the extension group name, group number, start number, and number of extension fields. Click OK to save them. The new added group will be displayed on the screen. Then click Next to access into next web page. 4. In the SIP Trunk Setup page, you can set up to six SIP profiles outside lines at one time.
5. Type the profile name, domain/realm, proxy, account number/name, password and trunk number fields, then click OK to save them. The new added profile will be displayed on the screen. 6. Click Next to access into office hours setup page. 7. Please specify office hours including starting point and ending point on duty day(s).Then, click Finish to save the settings and exit the wizard.
8. After finishing the Wizard, please go to IPPBX>Extension to configure the Extension Number and the Password settings. Click the index number 1. 9. Type in Extension Number and Password. 10. Then connect VigorPhone to the network. Each user of VigorPhone can get the extension number/password respectively. 11. The log-in request will be displayed on the screen of the phone. Please input the extension number. Press OK.
12. Next, input the password. Press OK. 13. VigorPhone can automatically configure itself with settings coming from VigorIPPBX 2820. Successful message will be shown as below. Now, all the configurations have been done. 14. Now, the extension number has been registered by VigorPhone successfully. (See the number on the right side of the arrow.
Appendix A Upgrade VigorPhone 350 If the VigorPhone 350 Firmware Version is 12202.26.1.04 or after, please follow the steps below to upgrade the firmware. 1. Install firmware upgrading tool, Router tools to your computer. Please download it through the following link. http://www.draytek.com/user/SupportDLUtility.php 2. Connect your computer to the VigorPhone 350 PC port, and configure static IP (see below) in your computer: IP address: 192.168.1.10 Subnet Mask: 255.255.255.0 Gateway: 192.168.1.1 3.
10. Update steps is completed, you can connect the VigorPhone 350 LAN port to IPPBX to use VigorPhone 350. Note: If the VigorPhone 350 Firmware Version is 12202.26.1.03 or before, please update it to 12202.26.1.04 via VigorPhone 350 webpage before upgrading to 12202.26.1.05 or later.
