Operation Manual
VigorBX 2000 Series User’s Guide
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Status- Display the file status (exist or not).
Media Length- Display the media length of personal voice
mail greeting prompt.
Codec- Display the codec type of personal voice mail
greeting prompt.
Prompt Maintenance Download - Personal Voice Mail Greeting Prompt - The
audio file can be saved with IVR file format or WAV file
format. In general, it will be saved in the router’s memory
after you record it. To back up the audio file(s) (saved in
FLASH of the router) to your computer, please choose the
one you want from the drop-down menu and click Back Up.
Upload - Personal Voice Mail Greeting Prompt file(s) also can
be uploaded from the computer to Vigor router.
Click the Browse button to browse and choose other audio
files.
Click the Restore button to save the file to the router. Next
time, the audio file will be played in IP PBX system.
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When the VigorIPPBX system is operated in a support center; in order to collect customer
satisfaction of the service, you can enable the customer survey system. The system will ask
the customer to input a digit (from 1~9) to represent the satisfy degree of this call.
Available settings are explained as follows:
Item Description
Customer Survey System Enable – Enable this sub-system.
Score High bound It means the satisfaction range high bound, for example 9
(the highest).
Score Low bound It means the satisfaction range low bound, for example 1
(the lowest).
Survey Prompt Select a user prompt. This prompt will be played to the
customer after the support staff hang up the phone. The
content of this prompt usually likes: To enhance the service
quality, please enter one digit to represent the service
quality of this call, 1 means bad quality, 9 means good
quality
….
Input error Prompt
When a user inputs a wrong digit, for example
‘#’ or ‘*’,
then the system will play this prompt to ask the user input
again.