Setup guide

No Access to the Remote Network

If the connection slider goes to ON and turns green, but you cannot access resources (servers, email, etc.) in the VPN, please check

the following points.

Connect to an IP address (instead of a host name)

If you are not connecting to the resource by IP address (e.g. 192.168.1.42), but are using a host name (e.g. server.example.com), please

try using the resource’s IP address instead. If the connection works when using the IP address, but not when using a host name,

please make sure that your Mac’s DNS server or the “Remote DNS” server that you have configured in VPN Tracker is able to resolve

this host name to an IP address.

Test VPN Availability again

In many networks your Mac will be behind a router that performs Network Address Translation (NAT). For a VPN connection to be

established through such a router, VPN Tracker can use different methods, but not all of them may be supported by your local router

or your VPN gateway.

VPN Tracker automatically runs a test to detect the proper method for your particular Internet connection when you first connect

using this Internet connection. However, test results could become outdated by changes to the local router, so it is a good idea to

test again if there are problems.

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Select “Tools > Test VPN Availability” from the menu

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Click “Test Again” and wait until the test has completed

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Try connecting again

Check that the IP address you are connecting to is part of the VPN’s remote network

Check that the IP address you are connecting to is actually part of the remote network(s). Also double-check the network mask that

you have configured for the remote network(s) in VPN Tracker.