Setup guide

Troubleshooting
In most cases, your connection should work fine if you follow the instructions above. If you cannot
connect, please read on.
Can’t Connect to VPN
On/Off Slider goes back to “Off” right away
If the slider goes back to “Off” right away, please make sure you have entered all the required information. VPN Tracker will highlight
fields that are missing or obviously incorrect information.
On/Off Slider goes back to “Off” after a while
If the connection ON/OFF slider goes back to “OFF” a while after
attempting to start the connection, please go to the “Log” tab to
get more information about the error (or click the warning triangle
to be automatically taken to the “Log” tab).
Depending on the actual problem, VPN Tracker will display detailed
suggestions for a solution.
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