User guide

44 A/R–Accounts Receivable CC–Credit Card CCOF–Credit Card On File CV–Customer View

PROMOTIONS TAB

This tab shows coupon awards for the selected customer. Coupons are

awarded at the time of qualification, while promotions are coupons

awarded over time. A promotion triggers a defined coupon once or

multiple times (called recurring). For example, a promotion might be

configured to last for 3 months. During that time, if the customer brings

in a fixed number of items, a coupon is automatically triggered provid-

ing an award of a predefined amount, percentage, or free cleaning. The

purpose of promotions is to provide incentives for the customer to return

to your store with a higher than normal quantity of cleaning items over a

long period of time. Two types of coupons are displayed in this tab:

•

Coupon UsageCoupon Usage

Coupon Usage—Shows all onetime coupons and promotions

awarded.

•

Recurring Coupon UsageRecurring Coupon Usage

Recurring Coupon Usage—Shows all coupons awarded as the

result of a recurring promotion.

SPOT supports and tracks both types of promotions by customer using

this tab. Open promotions (in process, not fully awarded) are displayed

along with closed promotions (awarded). Viewing this tab for any

customer provides clues to shopping motivation.

Customer View (

CVCV

CV) Dialog—

omotions Tomotions T

omotions T

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