User guide

29CL–Customer Lookup HP–Home Page PIN–Personal Identification Number VI–Visual Invoice
Problem Identification
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Order Piece and Price Change IndicatorsOrder Piece and Price Change Indicators
Order Piece and Price Change IndicatorsOrder Piece and Price Change Indicators
Order Piece and Price Change Indicators—If an order piece
count or price changes as the result of an action to the order, the
decrease change (-) is noted in Red and the increase change (+) is
noted in Green.
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Order Promised Date ChangesOrder Promised Date Changes
Order Promised Date ChangesOrder Promised Date Changes
Order Promised Date Changes—Promised date changes are
indicated with the new promised date/time entered in the Promised
column. Otherwise, the field is blank to reduce clutter.
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OrOr
OrOr
Or
der Vder V
der Vder V
der V
alue Change Audit Talue Change Audit T
alue Change Audit Talue Change Audit T
alue Change Audit T
rail Ledgerrail Ledger
rail Ledgerrail Ledger
rail Ledger—The three columns on
the far right side (+/-, Payments, Due) form an audit trail ledger
designed to show how the invoice value changed as a result of
applied discounts, coupons, adjustments, or payments with the
formula “Due” (previous line) + “+/-” - “Payments” = “Due”
(current line). The result is a view that allows instantaneous
assessment of order abnormality. This is a tool to help deal with and
prevent theft loss due to inappropriate actions to orders.
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Change In Detail DescriptionChange In Detail Description
Change In Detail DescriptionChange In Detail Description
Change In Detail Description—Highlighting a row displays the
details in the Comments field of specific order changes.
Note that this history function is not retroactively compatible with
historical data from a prior version without this function. Attempting to
view order history created under an old version of SPOT may result in a
blank view. A utility is available for conversion of prior history data.
Contact technical support for assistance.