User guide

159CL–Customer Lookup HP–Home Page PIN–Personal Identification Number VI–Visual Invoice
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Declined TDeclined T
Declined TDeclined T
Declined T
ransactionsransactions
ransactionsransactions
ransactions—If a
CCCC
CCCC
CC or
CCOFCCOF
CCOFCCOF
CCOF transaction is declined,
the transaction can automatically post to an
A/RA/R
A/RA/R
A/R account if
configured to do so in the
CV CV
CV CV
CV A/R - CC tab (Precedence setting). If not
so configured, declined
CCCC
CCCC
CC transactions can be handled via the
Payment Exceptions button of the Menu [F3] function. As an alternative, the
system can prompt for an alternate
CCCC
CCCC
CC swipe.
CCOF for A/R and Routes
SPOT supports payment of
A/RA/R
A/RA/R
A/R by
CCOFCCOF
CCOFCCOF
CCOF as an alternative to a mailed
check. Delivered route orders can be drafted by
CCOFCCOF
CCOFCCOF
CCOF at the end of
each delivery cycle or posted to
A/RA/R
A/RA/R
A/R and paying
A/RA/R
A/RA/R
A/R by
CCOFCCOF
CCOFCCOF
CCOF. The
latter method minimizes
CCCC
CCCC
CC transaction fees, paying the statement once
a month only. See the
A/RA/R
A/RA/R
A/R and Route sections in this guide for detailed
descriptions of
CCCC
CCCC
CC use.
CCOF Batch Payment Exceptions
SPOT forces
CCCC
CCCC
CC payment exceptions to be dealt with during the order
Pickup process (orders can’t be picked up unless paid for).
CCOFCCOF
CCOFCCOF
CCOF batch
processes (such as
CCOFCCOF
CCOFCCOF
CCOF payments for route deliveries or monthly
statement payment) can experience exceptions during automatic
payment processing. A special mechanism is available to resolve such
exceptions. The Menu [F3] contains a function called Payment Exceptions
used to resolve
CCOFCCOF
CCOFCCOF
CCOF order charges that have not received approval
codes. There are two typical situations where this occurs:
•
DeclinedDeclined
DeclinedDeclined
Declined—When a
CCOFCCOF
CCOFCCOF
CCOF charge is submitted but declined by the
payment processor, it is returned with a declined status. This is
normally caused by an over-limit charge amount, expired card, or
communications failure.
•
SubmittedSubmitted
SubmittedSubmitted
Submitted—When
CCOFCCOF
CCOFCCOF
CCOF batch charges are submitted with no
confirmation response returned by the payment processor or bank,
charge status for the batch remains as Submitted and must be
resolved. This is sometimes caused by communications failure.