User guide

114 A/R–Accounts Receivable CC–Credit Card CCOF–Credit Card On File CV–Customer View
EMPLOYEE INCENTIVES
The coupon feature is much more useful than the standard discount
function in its ability to automatically handle more complex employee
drycleaning rewards. For example, you could give employees $25 worth
of free drycleaning and discount every order thereafter 50% for each
month as a way of controlling abuse of freebees.
Rewards
The rewards program adds an additional customer incentive option to
your arsenal of SPOT marketing tools. Under this program, customers
receive a reward in the form of a redeemable coupon when a preset
number of points have been accumulated. Departments are defined to
factor the number of dollars spent per accumulated point, the most
common being $1.00 per point. Skewing a reward for less profitable
departments is as easy as changing the number of dollars required to
award a single point (i.e., $2.50 per point).
Once the defined number of total points is achieved, the resulting
reward is the issuance of a predefined coupon. The barcoded coupon is
printed at the time of order pickup for redemption on a subsequent visit.
REWARD RULES
Rewards profile configuration is found under Program Configuration >
Company Settings > Customer Rewards Settings > Customer Rewards
Profile. The following rules apply to the rewards program:
• Rewards can play a .WAV file each time a reward is issued (i.e., the
Windows tah dah sound) provided the counter workstation is
equipped with multimedia card and speakers.
• Redemption is tracked by scanning the redeemed reward barcode
from the Order Coupon button during the Detail process. Barcodes
are printed on each printed reward guaranteeing redemption for a
single reward only.
• Multiple rewards can be defined and assigned by customer or VIP
in the
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etails tab.
• Rewards have an expiration date beyond which the coupon can’t be
redeemed.
• Cash credit reward points can be set to expire at once or over time.
• Rewards point accrual can restart automatically after a reward is
issued to create an ongoing program.
• Reward coupons are printed to a thermal invoice printer.
• The
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PP
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romotions tab displays all rewards received for the
selected customer.