User guide

113CL–Customer Lookup HP–Home Page PIN–Personal Identification Number VI–Visual Invoice
Coupons
Coupons are by definition negative (debit) adjustments to an order and,
once configured, are available for application during the dropoff or
pickup. Six coupon types are available to select from, each with its own
unique characteristics. An almost limitless combination of specials can
be created and activated by date range, day, hour, department, etc.
During coupon configuration, once a type is selected from the
Selection tab, the actual coupon is then defined from the Definition tab
by filling in easy to understand fields and checkboxes. The result is
saved as an active coupon ready for automatic or barcoded application
to an order. A coupon can be added to an order only at a defined process
step and can include/exclude upcharges. SPOT keeps track of all the
details including a list of all coupons awarded to the customer as
displayed in the
CV CV
CV CV
CV
PP
PP
P
romotionsromotions
romotionsromotions
romotions tab.
COUPONS AS AN EVENT
Coupons are single events that occur once the configured criteria is met.
Coupons may be barcoded and must be presented by the customer for
redemption. For example, you could setup a coupon award for 2 shirts
free with every 5 pair of pants on each visit. If these conditions are met
and the customer provides the associated coupon, the award is granted
in the form of a coupon adjustment to the invoice.
COUPONS OVER TIME
A promotion works across time and customer visits (configurable),
triggering a defined coupon award automatically when conditions are
met. No clerk intervention is required. The award is issued on the last
qualifying invoice.
In the coupon case described above, you could extend the flexibility
and marketing effectiveness of this coupon by introducing a promotion.
For example, the same coupon could be set for 5 shirts free with every
15 pair of pants and made to accumulate over a period of several days,
weeks, or months. It could be made to reset and start over again
automatically once the coupon criteria is met and the coupon issued, or
simply continue until the end of the promotion period then stop. By
letting promotions trigger coupons, you can create valuable loyalty
programs over long periods of time.
Promotions must be predefined in configuration and assigned to
each customer via the
CV CV
CV CV
CV
DD
DD
D
etailsetails
etailsetails
etails tab.