User manual

TROUBLESHOOTING

1. Device doesn’t power on.

• Reboot your device after charging it for 30 minutes.

• Shortly press your power button to check if it lights up in case your device is in

sleep mode.

• Press the power button for 20 seconds.

• Start a hard reset by pressing the reset button with a pin.

2. Device doesn’t take charge.

• Charge your tablet for at least 30 minutes before restarting.

• Check that the cable is securely connected to the charger and to your tablet.

• Try another outlet or compatible charger.

3. Error message appears during operation.

• If an error message appears, uninstall the app and then reinstall it. Or update the

app to the latest version.

• Reset it to factory settings.

4. Device can’t be detected by a PC.

• Make sure your device is in “ON” status.

• Try with another USB cable.

• Connect your device to a diﬀerent port on your PC.

5. Device can’t be connected with Wiﬁ.

• Make sure your turn Wiﬁ to "ON" status.

• Unplug the Wiﬁ router, wait for 2 minutes and plug to connect again.

• Make sure you input the correct password by selecting "show password" when

you input it.

• Check and make sure there is no ﬁltering setting or device connection limit in your

router setting.

• Forget original Wiﬁ connection, reset the Wiﬁ router, and connect again.

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