Installation Guide

2. Connect the multimeter leads to the red and

green lead wires.

3. Make sure the meter reads between 9-25K

ohms. If you get a different reading,

contact Dr. Heater at 1-800-317-1688.

4. Record these readings on the warranty card.

6 Troubleshooting

EXTENDED WARRANTY

For a period of twenty-five (25) years from the date of purchase Dr. Heater warrants that the Heat Cable

heating cable is free from defects in material, design and workmanship. The extended warranty is only valid

if the warranty certificate has been properly completed and mailed, and the installation is in accordance with

the installation instructions.

The defective heating cable has to be inspected by or submitted to Dr. Heater or an authorized Heat Cable

dealer. Failure to comply with all of the foregoing will void this extended warranty. Dr. Heater will, when the

customer has documented that a defect in the Heat Cable was present at the date of delivery, repair or supply

Symptom

Probable Causes

Corrective Action

Floor doesn’t heat

No voltage.

Circuit breaker tripped.

Ground-fault tripped in

the thermostat.

Thermostat not turned

on.

Cable not connected to

JH thermostat.

Floor temperature

sensor not connected.

Faulty sensor.

Check circuit breaker.

Ensure that there are not too many cables or other

appliances connected on the same circuit. The Heat

Cable may require a dedicated circuit. See the Product

Selection “Table 1 or Table 2” of this manual.