Owner’s Manual 1820 Telephone Intercom System with Call Down DoorKing, Inc. 120 Glasgow Avenue Inglewood, California 90301 U.S.A. Phone: 310-645-0023 Fax: 310-641-1586 www.doorking.com P/N 1820-065 REV B, 2/06 Copyright 2005 DoorKing, Inc. All rights reserved.
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Use this manual with the following models only. Model 1820 Telephone Intercom Systems with circuit board 1885-010, Rev A or higher. DoorKing, Inc. reserves the right to make changes in the products described in this manual without notice and without obligation of DoorKing, Inc. to notify any persons of any such revisions or changes. Additionally, DoorKing, Inc. makes no representations or warranties with respect to this manual. This manual is copyrighted, all rights reserved.
Table of Contents Preface FCC (US) Notices .....................................................................................................................................................6 DOC (Canada) Notices.............................................................................................................................................7 General Information .......................................................................................................................................
3.5 3.6 3.7 Do Not Disturb Feature / Commands 3.5.1 Do Not Disturb Feature On / Off System Wide ........................................................................38 3.5.2 Set 1-Time Do Not Disturb Timer for Residents.......................................................................38 3.5.3 Schedule Do Not Disturb On / Off ............................................................................................39 3.5.4 Setting Do Not Disturb Schedule ..................................
FCC - UNITED STATES This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the BOTTOM of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This equipment uses the following Universal Service Order Codes (“USOC”) jacks: RJ11.
DOC – CANADA CUSTOMER INFORMATION This product meets the applicable Industry Canada Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canada approved the equipment. The Ringer Equivalence Number (REN) for this terminal equipment is 0.1.
General Information • Prior to beginning the installation of the telephone entry system, we suggest that you become familiar with the instructions, illustrations, and wiring guidelines in this manual. This will help insure that you installation is performed in an efficient and professional manner. • The proper installation of the telephone entry panel is an extremely important and integral part of the overall access control system.
Section 1 - Installation 1.1 General Information The DoorKing Model 1820 telephone intercom system provides communication to, and control of, a door (or gate) for up to 1200 users without the need for a dedicated Central Office (C.O.) phone line. This eliminates monthly line charges and equipment lease payments to the telephone company.
35.0 35.25 Main and Auxiliary Cabinets 33.0 1.1.1 11.25 .875 KO 2-places 5.125 3.0 13.25 2.25 1.0 R 2.5 5.125 7.875 10.5 13.0 DOORKING, INC., INGLEWOOD, CA 90301 Title: Date: Page 10 Main Cabinet / Auxiliary Cabinet - Large P/N 1820-080 / 1820-081 4/05 Dwg. No. M1820-065-1 Rev.
Garden Style Cabinet 21.0 21.25 19.0 1.1.2 11.25 .875 KO 2-places 5.125 3.0 13.25 2.25 1.0 R 2.5 5.125 7.875 10.5 13.0 DOORKING, INC., INGLEWOOD, CA 90301 Title: Date: 1820-065-B-2-06 Garden Style Cabinet P/N 1816-082, 1820-082, 1820-083 9/04 Dwg. No. M1820-065-2 Rev.
1.2 RJ71C Phone Block Installation The RJ71C wiring configuration is not recognized by all telephone companies. For Bell Canada, which has jurisdiction for Ontario and Quebec, refer to CA-79X jack for interconnect to the 1820 system. For BC Tel, which has jurisdiction in British Columbia, refer to BC Tel CRTC Spec 182 B5. 1. 2. 3. 4. 5. 6. 7. 8. Place the order for the RJ71C phone block installation with the local telephone company at least three weeks in advance of the 1820 system installation.
A Incoming Central Office Phone Lines - 12 Max Line 1 TIP - Pin 1 Line 1 RING - Pin 2 Line 2 TIP - Pin 3 Line 2 RING - Pin 4 Line 3 TIP - Pin 5 Line 3 RING - Pin 6 Line 4 TIP - Pin 7 Line 4 RING - Pin 8 Line 5 TIP - Pin 9 Line 5 RING - Pin 10 Line 6 TIP - Pin 11 Line 6 RING - Pin 12 Line 4 TIP - Pin 33 Line 4 RING - Pin 34 Line 5 TIP - Pin 35 Line 5 RING - Pin 36 Outgoing Phone Lines to Apartments Line 6 TIP - Pin 37 Line 6 RING - Pin 38 Line 7 TIP - Pin 39 Line 7 RING - Pin 40 Line 8 TIP - Pin 41 Line
1.3 Cabinet, Relay and Component Identification The Large Main Control Cabinet houses the main processor control board and up to 9 line interface boards. The Garden Style Main Control Cabinet houses the main processor control board and up to 4 line interface boards. Large Auxiliary Cabinets can hold up to 12 line interface boards and a power supply board. Garden Style Auxiliary Cabinets can hold up to 8 line interface boards. 1.3.
Relay Board Board Board Board 20 14 8 2 Board Board Board Board 19 13 7 1 Board Board Board Board 18 12 6 0 Board Board Board 17 11 5 Board Board Board 16 10 4 Board Board Board 15 9 3 Board Address Relay Board Address Relay Board Address Relay Board Address 0240-0251 Board 20 20 0168-0179 Board 14 14 0096-0107 Board 8 08 0024-0035 Board 2 02 0228-0239 Board 19 19 0156-0167 Board 13 13 0084-0095 Board 7 07 0012-0023 Board 1 01 0216-02
1.3.3 Line Interface Boards Each Line Interface Board has 12 relays on it that are referred to as relays 00 through 11. One line interface board is required for every 12 phone lines that the system interfaces with. These relays are identified to the main processor as a four digit relay number beginning with 0000 and increasing sequentially up to the maximum of 1199. A maximum of 100 line interface boards can be installed per system.
st st Board # Board Address 1 Relay Last Relay Board # Board Address 1 Relay Last Relay 0 00 0000 0011 51 51 0612 0623 1 01 0012 0023 52 52 0624 0635 2 02 0024 0035 53 53 0636 0647 3 03 1136 0047 54 54 0648 0659 4 04 0048 0059 55 55 0660 0671 5 05 0060 0071 56 56 0672 0683 6 06 0072 0083 57 57 0684 0695 7 07 0084 0095 58 58 0696 0707 8 08 0096 0107 59 59 0708 0719 9 09 0108 0119 60 60 0720 0731 10 10 0120 0131 61
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Section 2 - Wiring Prior to installing wiring to the telephone entry system, we suggest that you become familiar with the instructions, illustrations, and wiring guidelines in this manual. This will help insure that you installation is performed in an efficient and professional manner. This telephone entry system contains a number of static sensitive components that can be damaged or destroyed by static discharges during installation or use.
2.1 Wiring Detail – Garden Style Cabinet 1820 Telephone Intercom System Wiring Detail - Garden Style Control Cabinet INCOMING C.O. PHN LINES 13 Resident Telephone 9 12 10 13 12 12 8 12 7 11 11 12 13 14 15 16 17 18 19 20 21 22 23 24 2 6 Lobby Panel 4 Doorman Telephone C.O. PHN 16 VAC PWR INPUT 3 1 6 1 2 3 4 1 16 Volt, 50 VA UL Listed Transformer. 2 Earth Ground. 3 Optional Central Office phone line - touch tone, loop start. 4 Doorman / Concierge Telephone (Optional).
2.2 Wiring Detail – Large Main Cabinet 1820 Telephone Intercom System Wiring Detail - Large Control Cabinet INCOMING C.O. PHN LINES 13 Resident Telephone 9 8 10 11 12 13 8 RJ71C phone block. See drawing M1816-065-6 for detail. 9 Incoming phone lines from Central Office. 10 Outgoing phone lines to individual apartments. 11 DoorKing connecting cable. 12 RS-485 connecting cable.
2.2.1 Wiring Detail – Auxiliary Cabinets 1820 Telephone Intercom System Wiring Detail - Auxiliary Cabinets 3 4 2 1 16 Volt, 50 VA UL Listed Transformer. 2 From Preceding Line Interface Boards 3 To additional Line Interface Boards 4 Power Supply Board can power up to 21 additional Line Interface Boards. The power supply board is only need if over 21 Line Interface Boards are used, or if they are located over 200 feet from the main control babinet. 16 VAC PWR INPUT 1 DOORKING, INC.
2.3 Powered RJ-71C Wiring For the Call Down feature and programming from a resident telephone to function in this system, the resident must have an active Central Office (C.O.) phone line. The C.O. phone line provides the power for these features to operate. If a resident does not have an active C.O. phone line, then a special POWERED RJ-71C (P/N 1820-047) phone block will have to be used. Depending on the application, some residents may have an active C.O. phone line while others may not.
1820 Telephone Intercom System Wiring Detail - Powered RJ-71C / Dual Interface Boards INCOMING C.O. PHN LINES 12 VDC Reg Input 8 13 15 14 9 Resident Telephone without C.O. Line Resident Telephone w/ Active C.O. Line 10 11 11 12 8 RJ71C phone block. See drawing M1816-065-6 for detail. 9 Incoming phone lines from Central Office. 10 Outgoing phone lines to individual apartments. 11 DoorKing connecting cable. 12 RS-485 connecting cable. 13 To additional Line Interface Boards.
1820 Telephone Intercom System Wiring Detail - Dual RJ-71C Option INCOMING C.O. PHN LINES 12 VDC Reg Input 15 14 13 9 8 16 Resident Telephone without C.O. Line 10 11 12 8 RJ71C phone block. See drawing M1816-065-6 for detail. 9 Incoming phone lines from Central Office. 10 Outgoing phone lines to individual apartments. 11 DoorKing connecting cable. 12 RS-485 connecting cable. 13 To additional Line Interface Boards.
2.
2.5 Main Circuit Board Terminal Description Terminal Description 1 2 3 4 5 6 Decoder Board Connection. Decoder boards are required with 1816 systems that use more than 5 relay boards. 7 8 9 10 11 Postal Switch – A switch closure across terminals 11 and 24 will cause the relay on the 1885 board to activate for its programmed strike time.
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Section 3 – Programming 3.1 System Set Up The system has default settings for most programming functions. When installing a new system, there is some set up programming required which will format the system to meet the operational requirements of the installation. Once the system is set up, there are also operational programming steps for the Doorman/Concierge phone and for tenant phones.
3.1.3 Last Available Relay The 1820 is capable of working with up to 1200 telephones, i.e. it can select one of up to 1200 system relays that are numbered 0000 through 1199. You must program into the system the last relay number that is available. Determine how many relay boards are connected to the system, then using the chart below, select the last available relay. For example, if your system uses 55 relay boards, the last relay available is 0671. Factory Default = 0011 1. 2. 3. 4.
3.1.4 Setting the System Time Clock This programming sequence sets the internal time clock in the 1820 system. (Note – if you only want to set the time, you can stop after step 4). Factory Default = (Not Programmed) 1. 2. 3. 4. 5. 6. 7. 3.1.5 Take the doorman telephone off hook. Press *33 and enter the four-digit MASTER CODE _ _ _ _ (beep). Enter the hour and minutes (HHMM) _ _ _ _ then press * (beep). Enter 0 for AM; or enter 1 for PM _ then press * (beep).
3.1.7 Number of Rings / Ring Type This programming sequence sets up the 1820 system for: 1) the number of rings allowed before the system automatically hangs up if the call is not answered, 2) a single or double ring (when set for double ring, the first ring will be a single ring). A two digit number will be entered to set up these operating parameters, with each number of the code corresponding to the respective functions listed. Factory Default = 31 1. Take the doorman telephone off hook. 2.
3.2 Directory Codes The four digit directory code is the number that is entered on the doorman/concierge or on the lobby telephone keypad to communicate with a particular tenant in the building. The directory codes start at 0000 and increase sequentially up to the maximum number of relays being used in the system. For example, if 100 residents are connected to the 1820 system, the directory codes being used will be 0000 for the first resident, up to 0099 for the 100th resident.
3.2.2 Turning Programmable Directory Codes On / Off The programmable directory codes can be turned "ON" or "OFF" after they have been programmed. It will be necessary to turn this feature off if any trouble shooting of the system is ever required. Turning the programmable directory code feature off does not cause the system to erase any directory codes that have been previously programmed. Factory Default = 1 (Off) 1. Take the doorman telephone off hook. 2.
3.3 Dedicated Phone Line Access An optional dedicated central office (C.O.) phone can be connected to the 1820 system. Connecting a C.O. line to the system provides additional functions available to the doorman/concierge and the lobby panel can be programmed to dial an outside line under certain circumstances. It also allows remote programming via a PC and modem when using a DoorKing 1833, 1834, 1835 or 1837 as the lobby panel. 3.3.
3.3.3 Erase Preprogrammed Phone Number This sequence allows you to erase individual preprogrammed phone numbers. Factory Default = (Not Programmed) 1. Take the doorman telephone off hook. 2. Press *11 and enter the four-digit MASTER CODE _ _ _ _ (beep). 3. Enter the four-digit directory code of the number to be erased (4000-9999) _ _ _ _ then press * (beep). 4. Repeat steps 3 to erase additional numbers. 5. Hang up the doorman telephone to end the programming session. 3.3.
3.4 Entry Codes Entry codes are a four digit number (preceded by #) than can be entered on the Doorman or lobby telephone keypad to gain access through the door or gate. When a programmed entry code is entered on the Doorman or lobby telephone keypad, the relay on the 1820 control panel will activate for the programmed strike time. The maximum number of entry codes that can be stored in the 1816 memory is 10,000. Use the log sheet provided in the back of this manual to record your entries.
3.5 Do Not Disturb Features / Commands The Do Not Disturb feature provides time zones that prevents calls from the lobby panel to ring up to a resident. 3.5.1 Do Not Disturb Feature On / Off – System Wide This determines if the system will allow the do not disturb features to be active, or prohibits the do not disturb features from functioning.
3.5.3 Scheduled Do Not Disturb On / Off This programming sequence is used by the doorman or system administrator to turn the preprogrammed do not disturb schedule on or off. The resident can also turn this schedule on or off from the apartment using resident commands. Note: If programmable directory codes are used, enter the directory code number instead of the relay number in step 3. Factory Default = 0 (Off) 1. Take the doorman telephone off hook. 2.
3.6 Call Forwarding Features / Commands The Call Forwarding feature provides options that can forward lobby panel calls for a resident to a forwarding number. There are several options available on how a call is forwarded and system administrators should review all these options. 3.6.1 Set Up for Call Forwarding - System Wide This determines how the call forwarding feature will function system wide. Four options are available: 0. Call forwarding is turned off. 1.
3.6.3 Program Call Forward Numbers This programming sequence is used by the doorman or system administrator to program call forward numbers for residents. If option 2 was selected in 3.6.1, then the area code will be checked to see if it is allowable or not. If not allowed, the system will ring the resident’s phone. The resident can also program the call forwarding number from the apartment.
3.6.5 Program Call Forward Allowed Area Codes This programming sequence is used by the doorman or system administrator to limit which area codes can be called when option 2 is selected in 3.6.1. This is a feature to prevent toll charges being incurred on calls forwarded through the phone line connected directly to the 1820 control panel. If a call forwarding area code does not match an area code programmed here, then the call is routed to the resident’s phone.
3.7 Virtual Doorman The virtual doorman is an independent system that provides communication from the lobby area to a company that provides doorman services. The virtual doorman service is completely separate from the 1820 system and does not utilize the 1820 lobby panel or any communication circuits provided by the 1820 system.
3.8 Call-Down Features / Commands The call-down feature in the 1820 allows resident’s to contact the doorman / concierge directly from their apartment phone without having to dial a 7-digit phone number. It also provides residents with various programming options that they can control directly from their apartment. There are two modes of operation for the “Call-Down” feature. • Direct Connect: In this mode, a resident can call down to the Doorman and be connected directly with the Doorman telephone.
3.8.3 Set Direct Connect Disable Timer If Doorman disable is allowed and the disable timer is On (see 3.8.2), then this programming step will set the amount of time for the disable timer. When the timer expires, Direct Connect is restored. The disable timer can be set from 1 (01) to 99 (99) minutes. Factory Default = 30 (30 minutes) 1. 2. 3. 4. 3.8.4 Take the doorman telephone off hook. Press *35 and enter the four-digit MASTER CODE _ _ _ _ (beep).
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SECTION 4 – OPERATING INSTRUCTIONS 4.1 Administrator and Doorman Commands & Functions These commands are used by the System Administrator, Doorman, Concierge or Security Desk to access various features of the 1820 system. 4.1.1 Lobby Panel On / Off This programming sequence is used by the doorman or system administrator to turn the lobby panel On or Off. Factory Default = 1 (On) 1. Take the doorman telephone off hook. 2. Press *12 and enter the four-digit MASTER CODE _ _ _ _ (beep). 3.
4.1.5 Calling the Doorman or Lobby Panel from an Off Site Location A dedicated C.O. phone line must be connected to the 1820 control panel for this feature to be operable. This feature allows managers to place a call to the Doorman or lobby panel from an off site location. To call the doorman phone: 1. Call the phone number of the C.O. line attached to the 1820 system. The 1820 will answer with a short tone (beep). 2. Press #1 to be connected to the doorman phone. 3.
4.1.8 Turn Direct Connect On / Off This command allows the Doorman to disable the resident direct connect call down feature. When disabled, this feature is either timer based or can be toggled On or Off by the Doorman depending on the programming in 3.8.2. When direct connect is disabled, the system will function in “Call Back” mode. In Call Back mode, the resident’s call is placed in the call back queue in the order that it was received.
4.2 Technician Commands The following commands should be used by trained technicians only and are designed for trouble shooting purposes. 4.2.1 Reset Main Control Board This programming sequence will reset the 1885 main control board to the factory default values. This function will take about 5 minutes to complete. 1. 2. 3. 4. Take the doorman telephone off hook. Press *91 and enter the four-digit MASTER CODE _ _ _ _ (beep). Enter 9 9 9 9 then press * (beep).
4.2.2 Reset Main Control Board Resident Programming This programming sequence will reset the programming specific to each resident to the 1885 main control board factory default values. This function will take about 5 minutes to complete. The power LED on the main control board will flash during the process. The LED becomes steady ON when completed. NOTE: This command will perform command function 91 (4.2.1) automatically. 1. 2. 3. 4. Take the doorman telephone off hook.
4.2.3 Set Touch-Tone Detect Time This sets the time that the Line Interface Board will “listen” for the touch-tone numbers programmed in 3.8.4 and 3.8.5 after the resident takes their phone “off-hook.” The Line Interface Board has one tone decoder which is shared between the 12 residents connected to the board. After the timer expires, the board will reset and wait for another “off-hook” line. Factory Default = 05 (5 seconds) 1. 2. 3. 4. 4.2.4 Take the doorman telephone off hook.
Appendix You can use these tables to help organize some of the programmed features of the 1816 system. Make copies of the table on the next page to help organize resident information. Make copies of the RJ71C Forms as they will be needed when installing these phone blocks. RJ71C forms are available in electronic format on our tech support web-site at www.dkaccess.com. You may also copy the Resident Instruction Sheet. Just fill in the blanks. Programming Section Description 3.2.
Name Page 54 Apt Phone # System Relay # (Dir Code) Programmed Dir Code DND Schedule Call Fwd # Entry Code 1820-065-B-2-06
Name 1820-065-B-2-06 Apt Phone # System Relay # (Dir Code) Programmed Dir Code DND Schedule Call Fwd # Entry Code Page 55
RJ71C / Relay Board Identification Model 1820 Main Garden Style (Small) Cabinet RJ71C Board # Phone Number 3 RJ71C Pins Input/Output 1,2 / 27,28 00 3,4 / 29,30 01 5,6 / 31,32 02 7,8 / 33,34 03 9,10 / 35,36 04 11,12 / 37,38 05 13,14 / 39,40 06 15,16 / 41,42 07 17,18 / 43,44 08 19,20 / 45,46 09 21,22 / 47,48 10 23,24 / 49,50 RJ71C Board # Phone Number 2 RJ71C Pins Input/Output Phone Number 1 00 3,4 / 29,30 01 5,6 / 31,32 02 7,8 / 33,34 03 9,10 / 35,36 04 11,12 / 37,38
RJ71C / Relay Board Identification Model 1820 Garden Style (Small) Aux Cabinet RJ71C Board # RJ71C Board # RJ71C Board # RJ71C Board # Phone Number Phone Number Phone Number Phone Number 1820-065-B-2-06 RJ71C Pins Input/Output Relay Apt Dir Code Number Number RJ71C Board # Cabinet No.
RJ71C / Relay Board Identification Model 1820 Main (Large) Cabinet RJ71C Board # Phone Number 2 RJ71C Pins Input/Output 1,2 / 27,28 00 3,4 / 29,30 01 5,6 / 31,32 02 7,8 / 33,34 03 9,10 / 35,36 04 11,12 / 37,38 05 13,14 / 39,40 06 15,16 / 41,42 07 17,18 / 43,44 08 19,20 / 45,46 09 21,22 / 47,48 10 23,24 / 49,50 RJ71C Board # Phone Number 1 RJ71C Pins Input/Output Phone Number 0 Page 58 11 Apt Relay Dir Code Number Number 1,2 / 27,28 00 3,4 / 29,30 01 5,6 / 31,32 02 7,8
RJ71C / Relay Board Identification Model 1820 (Large) Auxiliary Cabinet RJ71C Board # RJ71C Board # RJ71C Board # Phone Number Phone Number Phone Number 1820-065-B-2-06 RJ71C Pins Input/Output Cabinet No.
Resident Instructions Your building has been equipped with a DoorKing Telephone Intercom System that will provide communication for your guest from the lobby door to your home by use of the telephones in your home. If you have any questions regarding the use or operation of this system, please see your system administrator (building manager / HOA representative).
Resident Advanced Programming Instructions Call Waiting On / Off The DoorKing system has a built-in call waiting feature (see Call Waiting on first page of Resident Instructions) that you can control in conjunction with the telephone company call waiting service. During normal telephone conversations, you can enter *70 on your telephone to disable the telephone company call waiting feature. When you hang-up, call waiting is reactivated.
Do Not Disturb Timer The do-not-disturb timer will prevent calls from the lobby or concierge to your telephone for a specified period of time. This is a “one-time” timer that you set for a specific period of time. Once the time runs out (or you turn the timer off), the timer is reset to 0 and calls are allowed. 1. 2. 3. 4. 5. From your telephone press *8 (beep). If you don’t hear the “beep”, the system is busy. Hang up and try again in a minute or two. Press 12* (beep).
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