User Manual

● Warning - Make sure the power has been turned off at the circuit breaker panel and that the
heating element of the heater is cool before performing any maintenance on the fireplace.
● Dust the fireplace on a regular basis using a soft, lint-free cloth and a high-quality furniture
polish. Always avoid "dry dusting" the fireplace as dust can scratch the wood finish.
● Avoid using soap/water to clean the fireplace. Soap can damage the wood finish and water
can penetrate the wood causing damage. Anytime liquid comes into contact with the
fireplace, it should be dried immediately to avoid damage to the wood.
● If possible, the fireplace should be placed in a location where it will not be exposed to direct
sunlight for long periods of time. Sunlight can cause damage to wood finishes, so
minimizing its exposure will lengthen the life of the fireplace.
● To avoid the risk of electrical shock, ALWAYS disconnect the power cord from the electrical
outlet before any internal maintenance or replacement of parts is done.
● Use caution when opening the metal cabinet of the electric fireplace insert during inspection
and maintenance.
CARE AND MAINTENANCE
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE CORRECTIVE ACTION
No power, unit does not
turn on, or power lights do
not light up.
1. Unit is not plugged into a standard 120-
volt outlet.
2. The main power button on the control
panel is not in the “On” position
1. Verify that unit is plugged into a
standard 120-volt outlet.
2. Verify the main power button on the
control panel is “On”.
Power is on but logs/ember
bed do not glow.
There are loose or broken light bulbs. Remove back panel and make certain
there are no loose or broken lights.
Logs/ember bed glows but
flame effect does work.
1. The spinner rod is not correctly attached
to the spinner motor and rotating properly.
2. The spinner motor is not on and
functioning correctly.
1. Remove back panel and make
certain the spinner rod is correctly
attached to the spinner motor and is
rotating properly.
2. Remove the back panel and verify
the spinner motor is on and functioning.
Logs/ember bed glows and
flame effect works, but
heater does not blow warm
air.
The heat button has not been pressed on
either the remote control or the control
panel.
Verify the heat button has been
pressed on either the remote control or
the control panel.
If the heat button has been pressed
and the heater still does not blow warm
air, turn the unit off and unplug the
fireplace from the power outlet for 10
minutes. After 10 minutes, plug the unit
back into the power outlet and operate
as normal.
Operation not allowed. Child lock activated. Deactivate child lock.
Bluetooth cannot be
connected.
The Bluetooth app in the cellphone is not
activated.
Activate the Bluetooth function in the
cellphone.