User's Manual
27
Consumer Services
With the purchase of your new Monogram appliance, receive the
assurance that if you ever need information or assistance from GE,
we’ll be there. All you have to do is call—toll- free!
GE Answer
Center
®
800.626.2000
Whatever your question about any Monogram major appliance, GE Answer Center
®
information service is available to help. Your call—and your question—will be answered
promptly and courteously. And you can call any time. GE Answer Center
®
service is open
24 hours a day, 7 days a week.
OR
Visit our Website at: ge.com
In-Home Repair
Service
800.444.1845
A GE consumer service professional will provide expert repair service, scheduled at a time
that’s convenient for you. Many GE Consumer Service company-operated locations offer
you service today or tomorrow, or at your convenience (7:00 a.m. to 7:00 p.m. weekdays,
9:00 a.m. to 2:00 p.m. Saturdays). Our factory-trained technicians know your appliance
inside and out—so most repairs can be handled in just one visit.
Service Contracts
800.626.2224
You can have the secure feeling that GE Consumer Service will still be there after your
warranty expires. Purchase a GE contract while your warranty is still in effect and you’ll
receive a substantial discount. With a multiple-year contract, you’re assured of future
service at today’s prices.
Parts and
Accessories
800.626.2002
Individuals qualified to service their own appliances can have parts or accessories sent directly
to their home. The GE parts system provides access to over 47,000 parts…and all GE Genuine
Renewal Parts are fully warranted. VISA, MasterCard and Discover cards are accepted.
User maintenance instructions contained in this manual cover procedures intended to be
performed by any user. Other servicing generally should be referred to qualified service
personnel. Caution must be exercised, since improper servicing may cause unsafe operation.
For Customers
With Special
Needs…
800.626.2000
GE offers Braille controls for a variety of GE appliances, and a
brochure to assist in planning a barrier-free kitchen for persons
with limited mobility.
Consumers with impaired hearing or speech who have access to
a TDD or a conventional teletypewriter may call 800.TDD.GEAC
(800.833.4322) to request information or service.
WARRANTY
YOUR MONOGRAM MICROWAVE OVEN WARRANTY
Staple sales slip or cancelled check here. Proof of original
purchase date is needed to obtain service under warranty.
WHAT IS
COVERED
LIMITED ONE-YEAR WARRANTY
For one year from date of original purchase, we will provide, free of charge, parts and
service labor in your home to repair or replace any part of the microwave oventhat fails
because of a manufacturing defect.
LIMITED ADDITIONAL FIVE-YEAR WARRANTY
For the second through the fth year from date of original purchase, we will provide,
free of charge, a replacement magnetron tubeif the magnetron tube fails because of
a manufacturing defect. You pay for any service labor charges.
This warranty is extended to the original purchaser and any succeeding owner for products
purchased for ordinary home use in the 48 mainland states, Alaska, Hawaii and
Washington, D.C.
All warranty service will be provided by our Factory Service Centers or by our authorized
Customer Care
®
servicers during normal working hours.
Should your appliance need service, during warranty period or beyond, call 800.444.1845.
Some states do not allow the exclusion or limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply to you. This warranty gives you specic
legal rights, and you may also have other rights which vary from state to state.
To know what your legal rights are in your state, consult your local or state consumer affairs
ofce or your state’s Attorney General.
Warrantor: General Electric Company. Louisville, KY 40225
WHAT IS NOT
COVERED
r Service trips to your home to teach you
how to use the product.
r Replacement of house fuses or resetting
of circuit breakers.
r Damage to product caused by accident,
re, oods or acts of God.
r Failure of the product or damage to
the product if it is abused, misused (for
example, cavity arcing from wire rack or
metal/foil), or used for other than the
intended purpose or used commercially.
r Damage caused after delivery.
r Improper installation, delivery or
maintenance.
If you have an installation problem,
contact your dealer or installer. You are
responsible for providing adequate
electrical, exhausting and other
connecting facilities.
r Incidental or consequential damages
caused by possible defects with this
appliance.
GE Consumer & Industrial
Appliances
General Electric Company
Louisville, KY 40225
ge.com
Printed in China
EXCLUSION OF IMPLIED WARRANTIES—Your sole and exclusive remedy is product repair
as provided in this Limited Warranty. Any implied warranties, including the implied warranties
of merchantability or fitness for a particular purpose, are limited to one year or the shortest
period allowed by law.
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