Frequently Asked Questions

1. Q: Why does one earphone consume so much power than the other earphone?
A: The main ear is the intermediary between the accessory ear and the mobile phone. It is
normal that the power consumption is greater than that of the accessory ear.
2. Q: Why does the headset automatically turn off?
A: If the headset is not connected to any device within 5 minutes, it will automatically enter the
shutdown state.
3. Question: Why can't the headset be turned on?
A: It may be caused by the headset crash or low battery. You can try to charge the headset or
press and hold the touch button for 8 seconds.
4. Q: Why is there no prompt when the headset is charging?
A: The position of the earphone may need to be adjusted due to the incorrect position of the
earphone.
5. Q: Why is the earphone echo so loud?
A: The earphone volume is too loud or the environment is noisy. It is recommended to try to
adjust the headphone volume or change the playback environment.
6. Q: Why is there always noise when the headset is playing?
A: It may be caused by excessive external interference or too far away from the mobile phone.
You can try to change the playing environment or move closer to the phone.
7. Q: Why is the volume of the other party very low during the call?
A: Because the headset is not worn correctly or the headset volume is too low, you can try to
re-adjust the headset or increase the playback volume.
8. Q: Why is the headphone signal always intermittent?
A: It may be due to high environmental interference or low battery power. You can try to change
the playback environment with less interference or charge the headset.
9. Q: Why does only one earphone have sound during playback?
A: The two headphones are not paired successfully. Try to put the headset back in the charging
compartment and reconnect the phone.
10. Q: How compatible is the headset?
A: iOS mobile phone: iPhone12/12 mini/12 pro/12 pro max/iPhone11/11 Pro/11 Max/11 Pro
Max/XS/X/8/8 Plus/7/7 Plus/6/6s/6 Plus / 6s Plus/5/5S/5C/4/4s.
Android phones: Samsung Galaxy S10, S10 Plus, Samsung Galaxy S9, S9 Plus, Samsung Galaxy
Note 9, Samsung Galaxy Note 8, Samsung Galaxy S8, S8 plus, Samsung Note 5, Samsung Note 4,
Samsung Note 3, Samsung Note 2. Galaxy S7, Galaxy S7 Edge, Galaxy S6, Galaxy S6 Edge, Galaxy
S6 Edge Plus, Samsung Galaxy S5, Galaxy S4, Galaxy S3. Galaxy C5 Samsung Note 4, Samsung
Note 3, Samsung Note 2. Galaxy S7, Galaxy S7 Edge, Galaxy S6, Galaxy S6 Edge, Galaxy S6 Edge