Troubleshooting guide

Eskimo Ice Installation & Operation Manual TECHNICAL ASSISTANCE
L-3040 ENGLISH 23
TECHNICAL ASSISTANCE
If you need technical assistance with your Eskimo Ice system go to www.dometic.com/marinedealers to locate a sales and
service dealer near you or contact Dometic Customer Support:
• USA: 800-542-2477 8:00 AM to 5:00 PM Eastern Time, or 888-440-4494 after hours and weekends
• Europe & the Middle East: [phone]
• All other areas: Visit our website to find your nearest dealer: www.dometic.com/marinedealers
Feedwater fault.
(H2O)
1. Check water pressure in boat’s potable water system.
2. Check for a supply valve that has been turned off.
3. Check for a clogged feedwater filter.
4. Check for a cloged Y strainer located on the feedwater line of the unit.
5. Check for a clogged needle valve in the water reservoir.
Ice delivery volume seems
less or slower.
1. High seawater temperature.
2. High feedwater temperature.
3. Low seawater flow. Check pump and strainer.
4. Drive motor weak. Replace motor.
5. Auger corroded or stained due to water conditions. Clean and/or replace assembly.
6. Inlet water filter or Y-strainer partially clogged. Clean or replace filter. Remove clog.
7. Loss of refrigerant charge. Consult trained technician.
Water leaks. 1. Defective water seal. Replace seals.
2. Water level in reservoir too high. Adjust float.
Display consistently shows
“Full”.
1. Make sure ice sensor is installed in the ice-storage box.
2. Check ice sensor for proper operation.
Squeaking or groaning
noise coming from
evaporator/auger assembly.
Typically heard once per
revolution as auger rotates.
1. This type of noise is normal during ice production. It is caused by the shearing of extremely hard
ice from the evaporator wall. No adjustment is necessary as this is normal.
2. See description of “excessive noise” below to compare.
Excessive buzzing, grinding
noise from evaporator/auger
assembly. Usually constant.
1. Mineral or scale deposit on auger and evaporator walls. Clean evaporator as described in
“Evaporator Cleaning” on page 21.
2. Low water supply. Check for fouled filter or float valve.
3. Gear-reducer assembly loose on mounts. Tighten the mounts.
4. Gear-motor end-play or worn bearing. Replace worn part.
Oil in auger assembly drain
pan.
1. Leaking water seals in the evaporator/auger assembly. Replace seals.
PROBLEM POSSIBLE REASONS & SOLUTIONS