Technical information

17.2 Support FAQs

 How do I determine what version of DirectX is running on my PC?

To work properly, neoDVDplus requires DirectX 8.1 or higher. You can determine the

DirectX version installed on your computer by using the DirectX diagnostic tool. Click

on Start on the lower left-hand corner:

Start > Programs > Accessories > System Tools > System Information >Tools >

DirectX Diagnostics

The DirectX diagnostic tool lists all DirectX files and their versions; it also has some

audio video test features. The DirectX diagnostic tools may not be available for

earlier versions of DirectX. This means that you need to upgrade your computer with

a recent version of DirectX.

 How do I install DirectX?

If you do not have DirectX 8.1 or higher, you can download the latest DirectX version

from:

http://www.microsoft.com/directx/homeuser/downloads/default.asp

Select the version of DirectX 8.1 that corresponds to your version of Windows

(Windows 98 SE, Windows Me or Windows 2000). To install DirectX 8.1, follow the

instructions provided on the same link. This installation includes the Video Capture

Update for DirectX 8.1.

NOTE: DirectX 8.1 is already pre-installed with Windows XP Operating Systems.

 How can I check that my Capture Device is properly connected?