Technical information

17 Troubleshooting

Our goal is to try to ensure your experience with neoDVDplus is successful and

productive. We have created this section of the manual to assist you in case you run into

any problems using our product. We have provided three levels of support in this

manual:

 Hardware and Software Checklist helps you quickly identify the most common

hardware and software setup and configuration issues quickly and easily

 Support FAQs provide answers to frequently asked questions about using

neoDVDplus

 Helpful Hints provide information that has proven successful for other neoDVDplus

users.

If you do not find the information you are looking for in this document, please check

http://www.mediostream.com/support for updates.

17.1 Hardware and Software Checklist

For the fastest resolution, go through the following list to verify you have the correct

system setup. If your problem is not addressed, continue through the Troubleshooting

section.

___ Check processor type (Intel Celeron, Pentium III, Pentium 4, or AMD Athlon with a

minimum 700MHz clock speed).

___ Check DirectX version (8.1 or Higher).

___ Disable automatic power standby mode.

___ Check available memory (128MB).