User manual

ScanSharp 6 User Manual
Version 1.0
December 29, 2011
Copyright © 2011 Innovative Card Scanning, Inc. All rights reserved.
ScanSharp®, ScanOCR® and related logos are trademarks of Innovative Card Scanning, Inc.
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INUVIO™ offers both telephone and web-based Technical Support. Phone support is available from 8AM
to 6PM Central time by dialing 1-800-291-1471 option 2. Web support is available through an account
login at www.scansharp.com/MyAccount. You may also contact us at [e-mail].
Technical Support is available to assist with the following types of issues:
 Questions regarding product licensing or serialization
 Troubleshooting hardware and software issues
 Product registration updates such as address or name changes
 Latest information about product updates and upgrades
Before contacting Technical Support, make sure you have satisfied the system requirements that are
listed in the product documentation. Also, you should be at the computer on which the problem occurred,
in case it is necessary to recreate the problem.
When you contact Technical Support, please have the following information available:
 Hardware Information / Serial Numbers
 Operating system (OS) / Windows Version Information
 Software Version / License KEY Information
 Problem description, including error messages and troubleshooting that was performed before
contacting ICS
3.2. Development Support
INUVIO™ offers both free telephone and web-based development support. Phone support is available
from 8AM to 6PM Central time by dialing 1-800-291-1471option 4. Web support is available through an
account login at www.scansharp.com/MyAccount. You may also contact us at [e-mail].
Development Support is available to assist with the following types of issues:
 Integrator support questions
 Software Development Kit questions
 Customer Development and Integration questions
3.3. Sales Support
INUVIO™ offers both free telephone and web-based sales support. Phone support is available from 8AM
to 6PM Central time by dialing 1-800-291-1471 option 3. Web support is available through an account
login at www.scansharp.com/MyAccount. You may also contact us at [e-mail].
Sales Support is available to assist with the following issues:
 General Product Information
 Phone Orders / Order Tracking
 Non-Technical Presales Questions
 Product Integration Questions / Concerns