User manual

ScanSharp 6 User Manual

Version 1.0

December 29, 2011

ScanSharp®, ScanOCR® and related logos are trademarks of Innovative Card Scanning, Inc.

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10.2. Troubleshooting Software (ScanSharp®) Issues

Question: Why does ScanSharp® get an error during startup?

Answer: Usually, customers have this problem when they have installed ScanSharp® using a non-

administrator account. However, it could be possible that one of ScanSharp’s critical files has been

corrupted. If you uninstall ScanSharp® and reinstall using your CD and still have the same issues, then

you may need the latest version of ScanSharp®. Please contact our technical support to obtain the link for

the latest version of ScanSharp® at support@inuvio.com.

Question: Why are scanned images not saved at the location I specified?

Answer: If images are not being saved at the location or the previous image is not being replaced, then

there may be a problem with the file permissions. Sometimes the problem can be solved by manually

deleting the previous file. However if that does not solve the problem, you may not have the rights on your

computer to delete files. If you are not logged in as the system administrator, then please contact the

system administrator to make sure you have access to delete and modify files in that folder.

Question: How can I rename a file before I save it?

Answer: By default, ScanSharp® will save the filename as Image.jpg. However if you would like to

change the save settings, go to the configuration and select the Output Settings tab of the Configuration

window. Make sure Save to Location is selected. You can change the way ScanSharp® names and saves

files in the File Naming section of this tab.

Question: How do I change scanners?

Answer: You can select from a list of supported scanners under File Select Scanner.

Question: Why does my software not start up when my computer boots up?

Answer: Make sure that ScanSharp® is in the Startup folder by going to Start -> Programs -> Startup. If it

is not, make a shortcut of ScanSharp® and drag it into the Startup folder.

Question: How can I change the concatenation styles?

Answer: After you have set your configuration, ScanSharp® will concatenate all scanned images into one

image. To change the order the images are concatenated, go to configurations and press the “Advanced”

button and then choose the desired configuration mode.

More FAQs can be found at www.inuvio.com/solutions.