User manual

ScanSharp 6 User Manual

Version 1.0

December 29, 2011

ScanSharp®, ScanOCR® and related logos are trademarks of Innovative Card Scanning, Inc.

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Margins

Margins offset the printed image to the right or down the paper as necessary.

Page Style

Page style refers to the orientation of the paper when printing.

 Portrait – paper is in portrait style

 Landscape – paper is in landscape style

Center Image

Centers the final image on the printed page.

10. Frequently Asked Questions

10.1. Troubleshooting Scanner (Hardware) Issues

Question: Scans have either: red or purple tinge, extra dark area, horizontal or vertical lines.

Answer: Your scanner may need to be calibrated and/or cleaned. Please make sure you are logged on as

the system administrator. Select the calibrate button and insert the calibration sheet. The scanner should

pull in the calibration paper and the sheet should slide back and forth through the scanner before coming

back out. ScanSharp® will inform you of the calibration status. Similarly for cleaning, select the clean

button and insert the cleaning paper and press ok. ScanSharp® will inform you of the clean status. We

recommend that you calibrate and clean your scanners at least every 6 months to ensure quality scans.

Question: Scanner not connected properly or not powered on.

Answer: DocketPORT and EcoScan® scanners ship with a 5ft USB cable. Longer cords may cause

power issues and can cause the scanner to lose connection. The USB port could also be part of the

problem. Try switching USB ports or disconnecting other USB devices to see if the problem persists. If

your scanner worked at the beginning of the day and stopped working after you left your computer

inactive, the problem may be Windows power saving in the USB ports. To turn power saving off, go to

Start -> Run, type in devmgmt.msc and press ok. Expand “Universal Serial Bus controllers”. For each

device named “USB Root Hub”, right click, select Properties. Go to the Power Management tab and

uncheck the box that says “Allow the computer to turn off this device to save power”.

Question: Why does my scanner make noise but doesn’t pull in the item to be scanned.

Answer: If your scanner is making noise when you attempt to scan but does not pull in the document, the

problem could be with the rollers inside the scanner. After time, the scanner’s rollers may become

damaged or dirty. Sometimes the problem could as simple as the scanner not catching the document right

away. You may need to guide the document through during the beginning of the scan.

Question: Why does my scanner fail to scan?

Solution: There are a few possible problems that could be occurring. First, you want to make sure that

the scanner is securely connected to the computer. Then you want to go to the device manager and make

sure that the scanner is recognized by the computer. To go to the device manager go to Start -> Run and

type in devmgmt.msc and press ok (Windows XP only). The scanner will usually be listed under Imaging

Devices. If Imaging Devices does not exist or the scanner is located in Other Devices with a error icon

over it, you will need to reinstall the drivers for the scanner. The drivers can be found at our website,

www.inuvio.com/service. Make sure you are logged in an as administrator before installing the new

drivers. If the scanner’s drivers are installed correctly but the computer still fails to recognize the device as

the correct scanner, then a failure in the scanner’s chip is probable and the scanner will need to be

replaced.